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Customer Service Representative

hace 4 meses


Ciudad de México, Ciudad de México Binance A tiempo completo

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're seeking a dynamic organization with abundant learning and growth opportunities, then Binance is the perfect fit for you.

Binance prioritizes Customer Service as a crucial aspect of our client-facing business.

We aim to establish a user-friendly platform with top-notch support, swift responses, and precise information.

Support activities are carried out through a ticketing system and live chat, handling customer inquiries, complaints, and identity verification processes for our premier cryptocurrency exchange platform.

Support is primarily conducted in English, and fluency in other languages is highly desirable.

Responsibilities:

  • Handle back office tickets and provide round-the-clock online and email customer services.
  • Address customer inquiries, provide guidance via email or online tools.
  • Assist other departments in customer interactions, accurately document requests, and provide feedback through documentation.
  • Manage customer complaints, unique cases, and ad hoc tasks.
Requirements:
  • Bachelor's degree or higher qualification.
  • Minimum one year of customer service experience, preferably in finance or E-commerce.
  • Demonstrate high levels of honesty, integrity, proactivity, and meticulousness.
  • Show a sense of responsibility, teamwork, ability to work under pressure, excellent communication skills, and a mindset to exceed expectations.
  • Display a passion for customer service, willingness to work varied shifts including nights, and a positive attitude towards the crypto industry.
  • Have personal or professional exposure to cryptocurrencies.
  • Proficiency in the English language.

Working at Binance


- Join the world's leading blockchain ecosystem with ongoing growth and exceptional career advancement prospects


- Collaborate with a diverse, talented team in a learning-focused environment


- Engage in challenging, fast-paced projects


- Contribute to a global organization with international teams and a flat hierarchy


- Competitive salary and benefits


- Flexible working hours, remote-first approach, and casual dress code

Discover how Binancians embody the organization's core values, fostering a culture of teamwork, excellence, and growth.

Take the opportunity to join the Web3 revolution by applying today.

Binance upholds equal employment opportunities and values a diverse workforce as essential to its success.

Upon submitting your application, you acknowledge that you have reviewed and accepted our Candidate Privacy Notice.