Us Federal Customer Engagement Mgmt
hace 1 semana
_ Responsibilities:
_
- Acts as a first point of contact for regular, ongoing customer accounts and some "toptier" customers, on daily operational matters.
- Resolves operational issues that may arise from the endtoend sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post
- Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve daytoday activities.
_ Education and Experience Required:
_
- First level university degree or equivalent experience.
- Typically 24 years of related experience (e.g., supply chain, customer service, procurement, financial management).
_ Knowledge and Skills:
_
- Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
- Intermediate understanding of moderately complex internal operational issues.
- Developed problemsolving and analytical skills.
- Broad knowledge of the endtoend process of sales operations.
- Developing knowledge of local legal compliance issues.
- Demonstrated teamwork and collaboration skills.
You're out to reimagine and reinvent what's possible—in your career as well as the world around you.
So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history:
HP's commitment to diversity, equity and inclusion - it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive
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