Customer Service Representative

hace 1 semana


Ciudad Apodaca, Nuevo León, México Grundfos A tiempo completo

What is the job about?

  • Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office.
  • Create processed offers according to the description.
  • Track offers according to specifications (e.g. sales guidelines).
  • Follow up on Customer interactions within set SLA.
  • Provide standard pricing and delivery information.
  • Identify business opportunities and handover to external sales.
  • Create, delete and maintain Customer contact data in the SAP CRM system.
  • Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
  • Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
  • Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
  • Assist Customers with order progression and supply chain issues.
  • Handle order fulfillment tasks.
  • Provide order and delivery status to Customers.
  • Record Customer complaints and requests for Customer product returns.
  • Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
  • Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.

What do you need to apply?

  • Relevant administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
  • Demonstrate working knowledge SAP (CRM/SD).
  • Fundamental Product and Application Knowledge
  • Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
  • Excellent written and spoken English
If you would like to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube

We look forward to hearing from you.

Tipo de puesto:
Tiempo completo

Horario:

  • Lunes a viernes

Idioma:

  • Inglés (Obligatorio)


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