Senior Cssc Front Line Representative

hace 6 días

Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

Application Deadline:
Feb 28, 2023- Location: Apodaca, MX, N

L Contract Type:

Full-Time- Working hours: 48- Employment type: RegularGrundfos is seeking an experienced Customer Service (CSSC) Senior Front Line Representative to join its CSSC Commercial Building Services team.


What is the job about?

  • Provide primary support for both daytoday and escalated inquiries regarding the OrdertoDelivery process and tools.
  • Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
  • Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order.
  • Assist customers with order progression & supply chain issues.
  • Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.
  • Proactively use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction and our profitability.
  • Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
  • Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
  • Consolidate shipments when necessary for complex project sales.
  • Ensure extra documentation when handling export sales.
  • Record Customer complaints and requests for Customer product returns.
  • Material master data full view creation / Local product material master data creation.
  • Analyze statistic data to determine adherence to agreed Service Level Agreements.
  • Plan, prioritize work tasks to ensure service delivery is not comprised.
  • May handle more complex or escalated order fulfillment tasks related to project sales and customer invoice disputes. May also provide overload support for the Customer Sales Center Representatives.

What do you need to apply?

  • Advanced level of English, both oral and written. Able to communicate technical details with English speaking colleagues.
  • Basic CRM/SAP knowledge within the related work area
  • Indepth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
  • Indepth knowledge of customer service software, databases and SAP CRM/SD/MM.
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world's leading water technology companies with more than employees in 60+ countries all over the world.

Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.

We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.

And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply.

We need and welcome professional people from all corners - however you identify and whatever your background is.

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