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Bilingual Customer Service Representative
hace 2 semanas
The Palace Company es una empresa 100% Mexicana con más de 39 Años de experiência en la industria All Inclusive de lujo, nuestros Hoteles tienen presencia en destinos de renombre como Inglaterra, Italia, Maldivas, Jamaica y México_Como Agente de Call Center Bilingüe serás responsable de Atender las llamadas y Mails, de nuestros futuros huéspedes que están por llegar a la Marca
Requisitos:
- Inglés Avanzado
- (Se evaluará)
- Carrera Técnica o Licenciatura Administración, Turismo o afín
- Actitud de Servicio
- Paquetería OfficeFunciones:
- Brindar soporte a las llamadas y correos de huéspedes que realizaron su reservación vía web, atendiendo seguimientos de cobros, cancelaciones, solicitudes y dudas generales.
- Brindar soporte al equipo de Recepción ante cualquier discrepancia en las reservaciones.
- Revisa las llegadas del día siguiente verificando que todo se encuentre al día, así como los pagos y solicitudes especiales.
- Brinda seguimiento a los no
- show, validando el motivo del mismo y aplicando la penalización en caso de ser necesario.
- Reporta al equipo de Distribución online la discrepancia en precios o información general de la página web.
Ofertamos
- Salario competitivo
- Bono de productividad
- Fondo de Ahorro
- Vales de Despensa y MásTipo de puesto: Tiempo completoSalario: Hasta $19,000.
- Caja de ahorro
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensaEducación:
- Licenciatura trunca o en curso (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo:
Empleo presencial
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