Bilingual Customer Service Representative

hace 2 semanas


Mérida, Yucatán, México Palace Resorts A tiempo completo
_
The Palace Company es una empresa 100% Mexicana con más de 39 Años de experiência en la industria All Inclusive de lujo, nuestros Hoteles tienen presencia en destinos de renombre como Inglaterra, Italia, Maldivas, Jamaica y México_Como Agente de Call Center Bilingüe serás responsable de Atender las llamadas y Mails, de nuestros futuros huéspedes que están por llegar a la Marca
Requisitos:
  • Inglés Avanzado
  • (Se evaluará)
  • Carrera Técnica o Licenciatura Administración, Turismo o afín
  • Actitud de Servicio
  • Paquetería OfficeFunciones:
  • Brindar soporte a las llamadas y correos de huéspedes que realizaron su reservación vía web, atendiendo seguimientos de cobros, cancelaciones, solicitudes y dudas generales.
  • Brindar soporte al equipo de Recepción ante cualquier discrepancia en las reservaciones.
  • Revisa las llegadas del día siguiente verificando que todo se encuentre al día, así como los pagos y solicitudes especiales.
  • Brinda seguimiento a los no
  • show, validando el motivo del mismo y aplicando la penalización en caso de ser necesario.
  • Reporta al equipo de Distribución online la discrepancia en precios o información general de la página web.

Ofertamos
  • Salario competitivo
  • Bono de productividad
  • Fondo de Ahorro
  • Vales de Despensa y MásTipo de puesto: Tiempo completoSalario: Hasta $19,000.
00 al mesPrestaciones:
  • Caja de ahorro
  • Programa de referidos
  • Seguro de gastos médicos mayores
  • Seguro de vida
  • Vales de despensaEducación:
  • Licenciatura trunca o en curso (Deseable)

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
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