Customer Service Representative

hace 2 semanas

Tláhuac, Ciudad de México Binance A tiempo completo

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.


If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us.


We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.


Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.


Responsibilities:

  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
  • Handle customer complaints, special cases or ad hoc tasks.

Requirements:

  • Bachelor degree or above.
  • Minimum 1 year experience in customer service, preferably in finance or Ecommerce industry.
  • High level of honesty and integrity. Proactive and meticulous.
  • A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for the customer service industry and can work under different work shifts, including night shifts.
  • Positive about the crypto industry.
  • Personal or professional experience with cryptocurrency.
-
Proficient in English language.

Working at Binance

  • Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, worldclass talent in an environment where learning and growth opportunities are endless
  • Tackle fastpaced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours, remotefirst, and casual work attire


Learn more about how Binancians embody the organization's
core values, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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