Customer Support Representative

hace 2 semanas


Tláhuac, Ciudad de México Cargobase A tiempo completo
Cargobase is looking for a
Customer Support Representative to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.


As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System.

You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.

**_

Please note:

_** The interviews will take place in English and we kindly request you to upload your CV in English for the hiring team to review.

**_

Location:
_** We work, Av. Javier Barros Sierra 495 Santa Fe, Zedec Sta Fé, Álvaro Obregón Ciudad de México, 1219

Responsibilities

  • Provide accurate and efficient resolution to customer issues, escalating complex problems to the appropriate internal teams when necessary.
  • Document and track customer interactions, issues, and resolutions in our CRM system, ensuring thorough and accurate recordkeeping.
  • Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support resources to empower customers and enhance selfservice capabilities.

Job Requirements

  • 13 year work experience is preferred; we will consider fresh graduates
- _Experience in 1 or several of the following: logistics, freight forwarding, customer service, and SaaS user support._

  • Excellent written and verbal communication skills in English
  • Passion for consistently delivering great customer experience

What do we offer

  • Fastpaced growth within the tech space
  • Competitive compensation
  • International team collaboration
  • Hybrid work


About Cargobase Incorporated in 2013, Cargobase was founded with the vision to improve the collaboration between shippers and logistics service providers through a user-friendly transportation management software solution.

Our initial solution changed the way spot-freight procurement was done and quickly grew to become the leading enterprise software provider in this segment.


  • Cargobase's team_ is a unique blend of logistics and tech professionals. With our deep roots in the logistics industry, we understand the challenges shippers and LSPs face. Interwoven with a tech team devoted to building userfriendly products, we are proud to be transforming the TMS and logistics software space. Our team hails from over 10 nationalities and is spread out across USA, Europe, Asia and Africa. Simplified and automated freight for all, is our vision.


To realize that vision, our team at Cargobase dedicates our time, knowledge, skills, and efforts to develop the best transportation management software that will suit the needs of every company that offers transportation and freight services worldwide.

Our modular transportation management software now serves as a platform that covers all modes of freight services.

We provide customization options for all major languages, and our product is being utilized by leading shippers and logistics service providers worldwide.



  • Tláhuac, Ciudad de México Sagan A tiempo completo

    Job Title: Sales Support Representative - LatamLocation:Remote (CST Timezone)Working Hours: Monday - Friday, 08:00 AM to 05:00 PM CSTJoin our team as a Sales Support Representative and become an integral part of our dynamic sales department.As a Sales Support Representative, you will play a crucial role in providing administrative and operational support to...


  • Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Tláhuac, Ciudad de México Percepta International A tiempo completo

    Customer Care Representative - chatMX-DF-Mexico DFDescription:At Percepta, we bring first-class service across each market we support. As a Bilingual Customer Service Representative (English/Spanish) working on-site in Mexico City, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of...


  • Tláhuac, Ciudad de México Startex Industries A tiempo completo

    Linea di Liara & Startex Industries are seeking a dedicated Customer Service Representative to join our retail team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and support. This unique role offers an exciting opportunity to interact with...


  • Tláhuac, Ciudad de México RH Pro Experts A tiempo completo

    An American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for:Bilingual Technical Support RepresentativeEnglish 100% conversationalRequired academic level: Systems engineering, mechatronics, electronics.Skilled at offering clients easy-to-understand...

  • Customer Support

    hace 2 semanas


    Tláhuac, Ciudad de México SAC Servicios Administrativos de Consultoría A tiempo completo

    Vacante para la empresa SAC Servicios Administrativos de Consultoría en AMORES 32- Benito Juárez, Ciudad de México: Importante empresa trasnacional solicita:Customer service representative.Requisitos: Nível de inglés avanzado (conversacional). Bachillerato concluido o trunco Disponibiliad de horario.Ofrecemos:2 días de descanso. Pago quincenal. Sueldo...


  • Tláhuac, Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Service RepresentativeMX-DF-Mexico DFDescription:At Percepta, we bring first-class service across each market we support. As a Bilingual Customer Service Representative (English/Spanish) working on-site in Mexico City, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being...


  • Tláhuac, Ciudad de México DiliTrust A tiempo completo

    Customer Success Representative For over 20 years, DiliTrust has been supporting legal departments in their digital transformation and is one of the world ́s leader in LegalTech. We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries.Are you passionate about digital...


  • Tláhuac, Ciudad de México HRE A tiempo completo

    Vacante para la empresa HRE en Atizapán, Estado de México:Customer service estado de mexico atizapan: Start the year with a new job We are looking for the best talent Important private university is looking for Bilingual Customer Service Representative. If you have experience on customer service and you have an advance english level, join our...


  • Tláhuac, Ciudad de México AMIGO DOCTOR A tiempo completo

    At Amigo Doctor, we provide online medical services to the Hispanic community in the United States, with the purpose of improving their health in an accessible manner through warm, efficient, and Spanish-speaking service. The well-being of our patients is the most important aspect of our service. We are currently seeking a Bilingual Customer Service...


  • Tláhuac, Ciudad de México OpenTable A tiempo completo

    This position is set to start on July 15, 2024 for training out of our Mexico City officeWith millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc (NASDAQ:BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other...


  • Tláhuac, Ciudad de México Megaport A tiempo completo

    About MegaportMegaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange....


  • Tláhuac, Ciudad de México ZIM A tiempo completo

    Innovative Shipping Dedicated to YouAre you ready to join a global shipping company and work with people all around the world?ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time.Main Role:As CSR (Customer Service Representative...

  • Customer Service Support

    hace 2 semanas


    Tláhuac, Ciudad de México HUBTEK A tiempo completo

    Description:Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.We have been impacting the world since 2018 and we want to keep pushing...


  • Tláhuac, Ciudad de México Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn...


  • Tláhuac, Ciudad de México Karat A tiempo completo

    We're Karat, the world's largest interviewing company:Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of...


  • Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Tláhuac, Ciudad de México HRE A tiempo completo

    Vacante para la empresa HRE en Benito Juárez, Ciudad de México:Are you interested in starting the year with a new job? We are looking for the best talentImportant private university is looking for Bilingual Customer Service Representative. If you have experience on customer service and you have an advance english level, join our teamOfrecemos: Sueldo base...


  • Tláhuac, Ciudad de México Jobs for Humanity A tiempo completo

    Company DescriptionJobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.Company Name: Nielsen At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates,...

  • Customer Support Aduanas

    hace 2 semanas


    Tláhuac, Ciudad de México Freelance diversas empresas A tiempo completo

    Vacante para la empresa Freelance diversas empresas en Benito Juárez, Ciudad de México:Customer care trafico aduanas:Empresa de servicios Aduanales, busca fortalecer su equipo con tu experiênciaSolicitamos Customer Care SupportExperiência en:Tener el control y vigencia de los documentos fiscales y de comercio exterior de nuestros clientesAsegurar que...