Help Desk

hace 1 semana

Monterrey, Nuevo León, México HRO A tiempo completo

Vacante para la empresa HRO en Monterrey, Nuevo León:

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.

Microsoft, Cisco, Linux or similar certification is a plus.

If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Requirements and skills

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Handson experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problemsolving and communication skills
  • Ability to provide stepbystep technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

We offer

  • Base Salary up to $23,500 MXN
  • Major Medical Expenses
  • Food Stamps
  • Vacaciones Bonus
  • Christmas Bonus
  • Food Aid
  • Daily attendance award
  • Life insurance
  • Funeral expensas insurance

Nível de educación deseada:

Básica

Nível de experiência deseada:

Nível Medio

Función departamental:

Tecnología / Internet

Industria:

Call Centers / Telemarketing

Habilidades:

- tech support
- help desk
- frances
- ingles

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