Empleos actuales relacionados con Bilingual Help Desk Analyst - Monterrey, Nuevo León - Neoris


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistant services to the insurance industry, connecting highly educated and talented virtual assistants with independent insurance agencies to help them grow and thrive.Job ScopeAs a virtual assistant to Cover Desk, you will represent and support a US-based insurance agency as their Bilingual...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistant services to the insurance industry, connecting highly educated and talented virtual assistants with independent insurance agencies to help them grow and thrive.Job ScopeAs a virtual assistant to Cover Desk, you will represent and support a US-based insurance agency as their Bilingual...


  • Monterrey, Nuevo León, México Cover Desk A tiempo completo

    {"title": "Customer Service Representative - Bilingual Support", "content": "**About Cover Desk**:Cover Desk is a leading provider of virtual assistants to the insurance industry, helping agencies grow and thrive. We offer a unique opportunity for bilingual customer service representatives to work with US-based insurance agencies, providing exceptional...

  • Help Desk Specialist

    hace 6 días


    Monterrey, Nuevo León, México Ikraft Solutions A tiempo completo

    We are seeking a skilled Help Desk Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving technical issues, escalating complex problems, and ensuring seamless customer experiences.Key Responsibilities:Provide first-level technical support and resolve customer issues...

  • Help Desk Specialist

    hace 6 días


    Monterrey, Nuevo León, México Hro A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Help Desk Enterprise to join our team at Hro. As a key member of our IT support team, you will be responsible for providing exceptional technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesServe as the primary point of contact...

  • Help Desk Specialist

    hace 6 días


    Monterrey, Nuevo León, México Towa Software A tiempo completo

    Job DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as a Help Desk Support specialist. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.Responsibilities:Provide technical assistance to customers via phone, email, or chat.Troubleshoot and...

  • Service Desk Agent

    hace 2 semanas


    Monterrey, Nuevo León, México Teletrac Navman A tiempo completo

    **Job Summary**We are seeking a highly skilled and motivated Service Desk Agent to join our team at Teletrac Navman. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.**Key Responsibilities**Troubleshoot and resolve technical issues with our proprietary software and hardware using...

  • Service Desk Analyst

    hace 2 semanas


    Monterrey, Nuevo León, México Uptalent Sa De Cv A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Uptalent Sa De Cv. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our customers.Key ResponsibilitiesProvide technical troubleshooting and support to issues reported by end users.Install and configure software as...


  • Monterrey, Nuevo León, México Dyopath A tiempo completo

    {"title": "Service Desk Level 1 Analyst", "description": "About the RoleDYOPATH, a leading Managed Service Provider (MSP), is seeking a skilled Service Desk Level 1 Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, ensuring high customer satisfaction, and maintaining...


  • Monterrey, Nuevo León, México VirtuallyinCredible Careers Hub A tiempo completo

    VirtuallyinCredible Careers Hub is seeking a highly skilled and multilingual Bilingual Front Desk Associate to provide exceptional customer service and administrative support to our team.Customer Service/Receptionist:Respond to all incoming calls, handle caller inquiries, and redirect calls as necessary.Perform other duties as assigned by management.Clerical...

  • Service Desk Analyst I

    hace 6 días


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Desk Analyst I to join our team at Dyopath. As a key member of our support team, you will be responsible for providing expert-level technical support to our customers.Key Responsibilities:Provide timely and effective resolution to customer inquiries and issuesUtilize ticketing software such as ServiceNow,...


  • Monterrey, Nuevo León, México Hro A tiempo completo

    Job Title: Service DeskWe are seeking a skilled Service Desk Agent to provide exceptional customer service and technical support to our clients. As a key member of our team, you will be responsible for answering inbound calls, responding to inquiries, and resolving technical issues in a timely and professional manner.Key Responsibilities:Answer inbound calls...


  • Monterrey, Nuevo León, México Autozone A tiempo completo

    Job Title: Research Analyst MexicoPosition Overview:We are seeking a highly skilled Research Analyst to join our team in Mexico. As a Research Analyst, you will be responsible for updating our competition database by investigating main competitors' web pages, social media, and news about them. You will also guarantee that our Real Estate folder information...

  • Service Desk Analyst I

    hace 2 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Service Desk Analyst I to join our team at Dyopath. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide end-user technical support, troubleshooting, and tuning for...

  • Tax Analyst

    hace 2 semanas


    Monterrey, Nuevo León, México Uline A tiempo completo

    Job SummaryWe are seeking a highly skilled Tax Analyst to join our Finance team at Uline. As a Tax Analyst, you will play a critical role in supporting the business with tax analysis and data interpretation.Key ResponsibilitiesProvide expert interpretation of tax rules and regulations to ensure compliance.Analyze tax information and reports to identify areas...

  • Operations Analyst

    hace 6 días


    Monterrey, Nuevo León, México Uline A tiempo completo

    Operations AnalystAt Uline, we're looking for a skilled Operations Analyst to join our team. As an Operations Analyst, you'll play a key role in identifying trends, interpreting data, and making innovative recommendations to support the success of our operations.Key Responsibilities:Evaluate branch-wide operations and provide root cause analysis.Review...

  • Financial Analyst

    hace 2 semanas


    Monterrey, Nuevo León, México Fitch Ratings A tiempo completo

    Financial Analyst / Senior Financial Analyst / Director of Financial AnalysisAbout Our TeamFitch Ratings' Financial Analysis team is seeking a highly skilled and experienced professional to join our team in Monterrey or Bogota. As a member of our team, you will be responsible for providing in-depth analysis and ratings for investment funds and asset...


  • Monterrey, Nuevo León, México Citi A tiempo completo

    Job SummaryCiti is seeking a highly skilled Infrastructure Technology Analyst to join our team. As an Infrastructure Technology Analyst, you will be responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.Key...


  • Monterrey, Nuevo León, México Technovant Inc A tiempo completo

    **Job Summary**Technovant Inc is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst: SAP CRM Specialist, you will be responsible for implementing new and enhancing existing functionality in SAP CRM, including articulating requirements and translating them to effective solutions.**Key Responsibilities**•...

  • Service Desk Analyst

    hace 2 semanas


    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Dyopath. As a key member of our IT support team, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.Key ResponsibilitiesProvide end-user technical support and troubleshooting for hardware and...

Bilingual Help Desk Analyst

hace 3 meses


Monterrey, Nuevo León, México Neoris A tiempo completo

Bilingual Help Desk Analyst:

Date:
Jun 26, 2023

Location:
MONTERREY, MX

Company:

NEORIS


We are

NEORIS
**As a digital accelerator we help companies step into the future Currently we are looking for a Bilingual Help Desk Analyst.


Requirements:

  • Create, update and close tickets (incidents or requests).
  • Perform initial triage and troubleshooting of all tickets across all knowledge domains (experience or script).
  • Resolve all tickets within scope through use of experience, knowledge bases (scripts) or peer collaboration.
  • Determines impact and urgency of an incident and support request in order to determine priority.
  • Escalate or assign tickets to higher tiers with complete documentation of all actions and steps taken in any attempt to resolve.
  • Validate employee compliance to policy and procedures during all tasks, taking action, reporting or escalating as required.
  • High english level.

We Offer:

  • Professional growth
  • Dynamic work environment
  • Attractive benefits plan
  • Benefits of law and superiors
  • Development opportunities
Help Desk, Information Technology, Compliance, Social Media, Technology, Bilingual, Legal, Marketing