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Bilingual Help Desk Analyst
hace 3 meses
Bilingual Help Desk Analyst:
Date:
Jun 26, 2023
Location:
MONTERREY, MX
Company:
NEORIS
We are
NEORIS **As a digital accelerator we help companies step into the future Currently we are looking for a Bilingual Help Desk Analyst.
Requirements:
- Create, update and close tickets (incidents or requests).
- Perform initial triage and troubleshooting of all tickets across all knowledge domains (experience or script).
- Resolve all tickets within scope through use of experience, knowledge bases (scripts) or peer collaboration.
- Determines impact and urgency of an incident and support request in order to determine priority.
- Escalate or assign tickets to higher tiers with complete documentation of all actions and steps taken in any attempt to resolve.
- Validate employee compliance to policy and procedures during all tasks, taking action, reporting or escalating as required.
- High english level.
We Offer:
- Professional growth
- Dynamic work environment
- Attractive benefits plan
- Benefits of law and superiors
- Development opportunities