Technology Support Engineer
hace 7 días
At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world.
Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.
People join Takeda because they share in our purpose.And they stay because we're committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.
Job ID R0121746
Date posted 05/20/2024
Location Delegación Cuajimalpa de Morelos, Mexico City
Job Description/Role Profile
Job/Position:
Associate Solutions Engineer (job profile title)
Technology Support Engineer (Business title)
BU/Organization:
GDT
Department:
Workforce Technology Support
Line Manager's Position Title:
Service Delivery Partner
- Area/Country/City
Location
Base in Country
_ OBJECTIVES/PURPOSE_
- Participates and executes technical standard analysis, implementation and evaluation of smallscale solution projects within technical area of expertise on the following areas:
- End User Support
- Hardware troubleshooting and repair
- Operating systems and software
- Tools and processes
_
ACCOUNTABILITIES:
_
- Investigates issues, analyzes solutions and implements technical changes on small projects.
- Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
- Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
- Supports the delivery of business solutions deployment to production, handle IMACDprocesses of End User Equipment and IT Asset Management.
- Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
- Support on meeting rooms and meeting events
- Ensures that system improvements are successfully implemented.
- Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
- Works under moderate guidance and direction.
- Understands key IT and Business objectives / goals and uses this knowledge within its own working field.
_ RELATED TO THIS ROLE _
- Provide regular updates on planned Initiatives and reports on Workforce Technology Support and projects.
- Ensure data accuracy on managed services
_ DIMENSIONS AND ASPECTS_
Technical/Functional (Line) Expertise
- Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.
Leadership
- Oversee daytoday operations and performance
- Objective performance selfevaluation
- Develop self and colleagues by available trainings and knowledge sharing.
- Support training needs identified with the business.
- Provide Voice of the Customer feedback and continuous improvement opportunities.
_ EDUCATION,
BEHAVORIAL COMPETENCIES AND SKILLS:
_
Required:
- Associate degree or equivalent.
- 1 to 3 years of relevant experience.
- Good oral and written communications skills, with analytical and problem solving skills.
- Ability to write and speak in the English and local language.
- Efficient time management and coordination of tasks, working in a global IT environment.
- Professional vocational training in Computer Science.
- Work continuously to enhance own skills and take proactive ownership
- Excellent customer management skills
Preferred:
- Bachelor Degree/Masters
- Working knowledge of ITIL
- Pharmaceutical industry and/or drug development business experience is a plus.
LICENSES/CERTIFICATIONS:
PHYSICAL DEMANDS:
TRAVEL REQUIREMENTS:
- Access to transportation.
- Travel to other Takeda locations could be required
Locations:
MEX - Santa Fe
-
Worker Type: Employee
-
Worker Sub-Type: Regular
-
Time Type: Full time
-
Technology Support Engineer
hace 3 semanas
Ciudad de México, Ciudad de México Takeda A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Technology Support Engineer
hace 1 mes
Ciudad de México, Ciudad de México Takeda A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Technology Support Engineer
hace 1 mes
Ciudad de México, Ciudad de México Takeda A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Technology Support Engineer
hace 7 días
Ciudad de México, Ciudad de México Takeda A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Technology Support Engineer
hace 3 semanas
Ciudad de México, Ciudad de México Takeda A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Technology Support Engineer
hace 7 días
Valle de Bravo, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.People join Takeda because they share in our...
-
Senior Technical Support Engineer
hace 6 días
Ciudad de México, Ciudad de México Aspen Technology, Inc. A tiempo completoSr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Mexico (remote) time type Full time posted on Posted Today job requisition id R5782 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any...
-
Senior Technical Support Engineer
hace 7 días
Ciudad de México, Ciudad de México Aspen Technology, Inc. A tiempo completoSenior Technical Support Engineer (Geophysics) The Role Report to customer support and training area manager, provide remote and/or onsite technical support and training for Aspentech products. Collaborate with users to optimize workflows and pursue business opportunities. Work closely with local IT and Sys Admin team for system functionality. Your...
-
Cloud Desktop Support Engineer
hace 7 días
Delegación Cuajimalpa de Morelos, Ciudad de México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.People join Takeda because they share in our...
-
Microsoft L3 Support Engineer
hace 7 días
Delegación Cuajimalpa de Morelos, Ciudad de México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.People join Takeda because they share in our...
-
Support Engineer
hace 7 días
Ciudad de México, Ciudad de México JW Player A tiempo completoAbout JW Player:JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM. Each...
-
Support Engineer,
hace 6 días
Ciudad de México, Ciudad de México Audible A tiempo completoABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible's services,...
-
MacOS/iOS L3 Support Engineer
hace 1 mes
Delegación Cuajimalpa de Morelos, Ciudad de México Takeda Pharmaceutical A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Macos/ios L3 Support Engineer
hace 7 días
Delegación Cuajimalpa de Morelos, Ciudad de México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.People join Takeda because they share in our...
-
MacOS/iOS L3 Support Engineer
hace 7 días
Delegación Cuajimalpa de Morelos, Ciudad de México Takeda Pharmaceutical A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
MacOS/iOS L3 Support Engineer
hace 3 semanas
Delegación Cuajimalpa de Morelos, Ciudad de México Takeda Pharmaceutical A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Support Engineer
hace 7 días
Ciudad de México, Ciudad de México Audible A tiempo completoABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible's platform. As a Support Engineering Manager, you'll anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to...
-
Microsoft L3 Support Senior Engineer
hace 1 mes
Delegación Cuajimalpa de Morelos, Ciudad de México Takeda Pharmaceutical A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Microsoft L3 Support Senior Engineer
hace 7 días
Delegación Cuajimalpa de Morelos, Ciudad de México Takeda Pharmaceutical A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Microsoft L3 Support Senior Engineer
hace 3 semanas
Delegación Cuajimalpa de Morelos, Ciudad de México Takeda Pharmaceutical A tiempo completoBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
