Technology Support Engineer

hace 7 días

Valle de Bravo, México ARIAD A tiempo completo

At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world.

Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose.

And they stay because we're committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.


Job ID R0121749
Date posted 05/21/2024
Location Instituto de Seguridad Social del Estado de México y Municipios, México
Job Description/Role Profile

Job/Position:

Associate Solutions Engineer (job profile title)

Technology Support Engineer (Business title)

BU/Organization:

GDT

Department:

Workforce Technology Support

Line Manager's Position Title:

Service Delivery Partner

  • Area/Country/City

Location
Base in Country

_ OBJECTIVES/PURPOSE_

  • Participates and executes technical standard analysis, implementation and evaluation of smallscale solution projects within technical area of expertise on the following areas:
  • End User Support
  • Hardware troubleshooting and repair
  • Operating systems and software
  • Tools and processes

_

ACCOUNTABILITIES:
_

  • Investigates issues, analyzes solutions and implements technical changes on small projects.
  • Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
  • Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
  • Supports the delivery of business solutions deployment to production, handle IMACDprocesses of End User Equipment and IT Asset Management.
  • Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
  • Support on meeting rooms and meeting events
  • Ensures that system improvements are successfully implemented.
  • Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
  • Works under moderate guidance and direction.
  • Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

_ RELATED TO THIS ROLE _

  • Provide regular updates on planned Initiatives and reports on Workforce Technology Support and projects.
  • Ensure data accuracy on managed services

_ DIMENSIONS AND ASPECTS_

Technical/Functional (Line) Expertise

  • Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Leadership

  • Oversee daytoday operations and performance
  • Objective performance selfevaluation
  • Develop self and colleagues by available trainings and knowledge sharing.
  • Support training needs identified with the business.
  • Provide Voice of the Customer feedback and continuous improvement opportunities.

_ EDUCATION,

BEHAVORIAL COMPETENCIES AND SKILLS:
_

Required:

  • Associate degree or equivalent.
  • 1 to 3 years of relevant experience.
  • Good oral and written communications skills, with analytical and problem solving skills.
  • Ability to write and speak in the English and local language.
  • Efficient time management and coordination of tasks, working in a global IT environment.
  • Professional vocational training in Computer Science.
  • Work continuously to enhance own skills and take proactive ownership
  • Excellent customer management skills

Preferred:

  • Bachelor Degree/Masters
  • Working knowledge of ITIL
  • Pharmaceutical industry and/or drug development business experience is a plus.

LICENSES/CERTIFICATIONS:

PHYSICAL DEMANDS:

TRAVEL REQUIREMENTS:

  • Access to transportation.
  • Travel to other Takeda locations could be required

Locations:
Estado de México, México

-
Worker Type: Employee

-
Worker Sub-Type: Regular

-
Time Type: Full time

  • Technology Support Engineer

    hace 3 semanas

    Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Technology Support Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Technology Support Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Technology Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Technology Support Engineer

    hace 3 semanas

    Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Technology Support Engineer

    hace 7 días

    Delegación Cuajimalpa de Morelos, Ciudad de México ARIAD A tiempo completo

    At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.People join Takeda because they share in our...

  • Senior Technical Support Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Aspen Technology, Inc. A tiempo completo

    Sr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Mexico (remote) time type Full time posted on Posted Today job requisition id R5782 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any...

  • Senior Technical Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México Aspen Technology, Inc. A tiempo completo

    Senior Technical Support Engineer (Geophysics) The Role Report to customer support and training area manager, provide remote and/or onsite technical support and training for Aspentech products. Collaborate with users to optimize workflows and pursue business opportunities. Work closely with local IT and Sys Admin team for system functionality. Your...

  • Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México JW Player A tiempo completo

    About JW Player:JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM. Each...

  • Support Engineer,

    hace 6 días

    Ciudad de México, Ciudad de México Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible's services,...

  • Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible's platform. As a Support Engineering Manager, you'll anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to...

  • Technical Support Engineer

    hace 7 días

    Naucalpan de Juárez, México Virtualent A tiempo completo

    Technical Support Engineer - PEGA DevelopmentVirtualentAre you a tech-savvy problem solver looking for a new opportunity? Look no further, Virtualent is seeking a talented Technical Support Engineer with expertise in PEGA development to join our teamAbout UsAs a leading staffing company, Virtualent is dedicated to connecting top talent with innovative...

  • Sr. Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México Dell Technologies A tiempo completo

    Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - HybridLocations: Mexico City, Mexico | Sao Paulo, Brazil | Eldorado Do Sul, BrazilEmployment Type: Full TimePosted: 2 Days AgoJob Requisition ID: R227594Lab Support Engineering is an essential part of a global team that offers 24/7 lab access and solutions support in multiple locations....

  • Support Engineer,

    hace 7 días

    Ciudad de México, Ciudad de México Audible A tiempo completo

    At Audible, we strongly believe in the transformative power of stories. It's the reason why we collaborate with top creators worldwide to produce and share captivating audio content with our vast audience of listeners. We are a team of dreamers and innovators from diverse backgrounds, coming together to empower and inspire one another. Picture yourself...

  • Associate, Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México Capital One Financial Corporation A tiempo completo

    Associate, Support Engineer page is loaded Associate, Support Engineer Apply locations Mexico City, Mexico time type Full time posted on Posted 3 Days Ago job requisition id R182220 WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoAssociate, Support Engineer The focus of this role will be to help users in the office with all things...

  • Technical Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...

  • Technical Support Engineer

    hace 6 días

    Ciudad de México, Ciudad de México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Desktop Support Engineer

    hace 7 días

    Naucalpan de Juárez, México Sybex Support Services LLC A tiempo completo

    Exp: 2+ yearsBase Skill Set: A+ Certification or equivalent experience Good working knowledge of Active Directory 2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level. Excellent customer service and communication skills including providing VIP support Experience supporting large...

  • Technical Support Representative L2

    hace 7 días

    Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Embark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account. Qualifications: 2+ years experience in customer-focused/customer experience role handling any VOIP/Telephony Account Strong technical troubleshooting skills, perseverance, and patience Required experienced in VOIP technology including SIP, RTP,...

  • Technical Support Representative L2

    hace 7 días

    Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Embark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP / Telephony Account.Qualifications :2+ years experience in customer-focused / customer experience role handling any VOIP / Telephony AccountStrong technical troubleshooting skills, perseverance, and patienceRequired experienced in VOIP technology including SIP, RTP,...