Technology Support Engineer

hace 3 semanas

Ciudad de México, Ciudad de México Takeda A tiempo completo

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Job Description/Role Profile

Job/Position:

Associate Solutions Engineer (job profile title)

Technology Support Engineer (Business title)

BU/Organization:

GDT

Department:

Workforce Technology Support

Line Manager's Position Title:

Service Delivery Partner– Area/Country/City

Location

Base in Country

OBJECTIVES/PURPOSE

  • Supports solutions engineers on one or more software applications.
  • Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:
  • End User Support
  • Hardware troubleshooting and repair
  • Operating systems and software
  • Tools and processes

ACCOUNTABILITIES:

  • Investigates issues, analyzes solutions and implements technical changes on small projects.
  • Analyses requirements, and maintains, tests, debugs and integrates application components.
  • Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
  • Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
  • Provides application software development services or related technical support in solutions maintenance or in a defined project.
  • Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
  • Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
  • Support on meeting rooms and meeting events
  • Ensures that system improvements are successfully implemented.
  • Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
  • Works under moderate guidance and direction.
  • Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

RELATED TO THIS ROLE

  • Provide regular updates on planned Initiatives and reports on Workforce Technology Support and projects.
  • Ensure data accuracy on managed services

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

  • Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Leadership

  • Oversee day-to-day operations and performance
  • Objective performance self-evaluation
  • Develop self and colleagues by available trainings and knowledge sharing.
  • Support training needs identified with the business.
  • Provide Voice of the Customer feedback and continuous improvement opportunities.

EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:

Required:

  • Associate degree or equivalent.
  • 1 to 3 years of relevant experience.
  • Good oral and written communications skills, with analytical and problem solving skills.
  • Ability to write and speak in the English and local language.
  • Efficient time management and coordination of tasks, working in a global IT environment.
  • Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
  • Professional vocational training in Computer Science.
  • Work continuously to enhance own skills and take proactive ownership
  • Excellent customer management skills

Preferred:

  • Bachelor Degree/Masters
  • Working knowledge of ITIL
  • Pharmaceutical industry and/or drug development business experience is a plus.

LICENSES/CERTIFICATIONS:

PHYSICAL DEMANDS:

TRAVEL REQUIREMENTS:

  • Access to transportation.
  • Travel to other Takeda locations could be required
Locations

MEX - Santa Fe

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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