Technology Implementation Specialist

hace 6 días

Ciudad de México, Ciudad de México AMEX A tiempo completo

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success.

Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day.

And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Building lasting relationships is at the heart of our businessand thats exactly what members of our sales team do best. Use your entrepreneurial mentality and consultative approach to build exciting opportunities for both our customers and you, while being backed by an iconic brand.

Whether youre helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become a crucial part of our customers lives.

Find your place in sales on #TeamAmex.

How will you make an impact in this role?

Our team provides solutions to support our customers in multiple places, especially Latin America and the Caribbean. Our ideal candidate should be able to establish conversations effectively with customers from different cultures, must be insightful by understanding customer necessities to provide outstanding solutions, and adapt to our technology with ease.

Were looking for someone with analytic, documentation and time management skills. Expert responsible for the implementation of a pre-sales support program for particular applications or product range(s).

Job Responsibilities :

  • Design and implement coordinated card programs for new and existing corporate clients to achieve efficient and timely implementations.
  • This will involve collaborating with Business Development and Implementation Solutions on sales and expansion engagements.
  • Provide technical consulting to clients and prospects alike. This includes providing assistance on reconciliation and payment processes.
  • Demonstrate excellent project management skills. A core element of this role is to handle the end-to-end implementation process of reconciliation solutions.
  • Make important contributions on product development and internal process improvements. This will include developing training material to share with internal and external customers.
  • Provide support and consulting functions based on client needs.

Minimum Qualifications

  • Bachelor of Computer Science, Computer Engineering, or other equivalent education.
  • 3-5 years of consulting and onboarding implementation experience.
  • Customer service demeanour is a must.
  • Phenomenal teammate. Eager to assist colleagues and ability to work and learn in a multicultural environment and handle ambiguity.
  • Dynamic and self-motivated to succeed in this fast-paced environment.
  • Organizational skills and attention to detail.
  • Programming and data management skills are required (SQL, Java, etc.).

Preferred Qualifications

  • Solid understanding of system architecture and processes surrounding business application software & ERP solutions
  • Ability to handle sophisticated projects with changing priorities.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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