Implementation Specialist

hace 7 días


Ciudad de México, Ciudad de México Hootsuite Inc. A tiempo completo

We're in search for an **Implementation Specialist** to assist us in leading and executing implementation projects for Hootsuite products and solutions, with the aim of contributing to long-term customer success. You'll collaborate closely with our success team, taking charge of multiple implementation projects concurrently in a highly collaborative setting, ensuring timely deliverables that meet customer requirements. Working in a hybrid setup, a mix of virtual (as per Hootsuite's distributed workforce strategy) and at Hootsuite's Mexico City office, you will be reporting to the Manager, Customer Onboarding. Please note that this role may involve up to 20% travel to client sites when necessary.

WHAT YOU'LL DO
  • Lead multiple customer implementation projects with a process and outcome-oriented approach to deliver high-quality standards and exceed customer expectations.
  • Identify project risks and collaborate with internal stakeholders to mitigate and ensure successful implementation outcomes.
  • Conduct customized training sessions for customers, both online and in-person.
  • Maintain a comprehensive understanding of Hootsuite's products, apps, and services, as well as knowledge of external partner products and services.
  • Collaborate cross-functionally within the Implementation team as well as more broadly with Customer Success and Sales to optimize implementation outcomes.

WHAT YOU'LL NEED:

  • Some practical experience in a customer-facing or client management role utilizing and implementing SaaS platforms, or an equivalent combination of relevant experience.
  • Experience in project management is advantageous.
  • Demonstrated ability to manage multiple customer projects and deliver based on project scope and customer needs.
  • Technical skills and ability to troubleshoot technical problems with respect to provision work.
  • Strong integrity and a commitment to results.
  • Perseverance, humility, and open communication.

WHO YOU ARE:

  • Tenacious, determined to succeed, and motivated by the success of customers, colleagues, and the community.
  • Curious, always learning and seeking ways to enhance processes.
  • Conscientious, keeping promises, taking commitments seriously, and leading with empathy.
  • In all we do, our guiding principles light the way:
  • Step Up: Exhibit the values of our guiding principles.
  • One Team: Foster an inclusive environment where everyone feels empowered to excel.
  • Customer Obsessed: Focus relentlessly on assisting customers in achieving success.
  • Go Fast, Be Agile: Prioritize speed and simplicity for a competitive advantage.
  • Play to Win: Dedicate efforts to building an outstanding and profitable company.
  • Neighbours & Allies: Contribute to communities and be an ally.

Accommodations will be provided as requested by candidates partaking in the selection process.

**Hootsuite offers comprehensive benefits to support the health and wellbeing of our employees and their families.**

Our compensation packages are designed based on internal equity and external competitiveness, ensuring fair and equitable compensation for every employee.



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