Csx Ops Analyst

hace 7 días

Ciudad de México, Ciudad de México Xepelin A tiempo completo



¿Qué estamos buscando?
Estamos buscando al/la siguiente
Customer Success Ops Analyst para que se incorpore al equipo de Customer Success Global (Growth).

Vas a tener la oportunidad de...

  • Diseñar e implementar procesos de modelo operativo de Customer Success en México, en conjunto con equipos de Revenue de México y equipos de CSX Global y Monetización.
  • Liderar planificaciones locales de CSX en México con foco en resultados, aprendizajes e iniciativas estratégicas para logro de metas de retención, autoatención, experiência y eficiencia.
  • Detectar oportunidades de mejora de retención, efectividad comercial y autoatención. Colaborar con producto/growth/revenue/riesgo/operaciones para su solución.
  • Identificar, consolidar y comunicar insights relevantes a nível de cliente (tickets, comunicaciones, nps, feedback, llamados, etc.) para su uso de toda la compañía, asegurando planes concretos para abordar principales desafíos detectados.
  • Ser referente en equipo de México de temas de retención, soporte y experiência.
**
¿Qué te hará tener éxito?

  • 2 años de experiência en área comercial demostrando buenos resultados.
  • Conocimiento intermedio de Excel (o Google Sheets) y CRM (ej. Hubspot).
  • Ganas de aprender o manejar herramientas de BI, SQL, Data Studio, CRM u otra.
  • Capacidad de estructurar y resolver problemas dentro del ámbito comercial.
  • Motivación intrínseca, trabajo proactivo, muy detallista y responsable.
  • No tener miedo a tomar decisiones y ejecutar proyectos.

Lo que nos llamará mucho la atención...

  • Manejo de herramientas de BI, SQL, Data Studio, CRM, programación u otra.
  • Excelentes habilidades de comunicación y liderazgo.

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