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Ops Sup Analyst 1
hace 3 meses
The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain signoff on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problemsolving and decisionmaking skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor's degree/University degree or equivalent experience
Esta posición estará a cargo de asuntos administrativos del área de centros de procesamiento de efectivo.
Participa en el proceso de conciliación de operaciones ejecutadas bajo el modelo de extended network de clientes que utilizan los servicios de efectivo de los segmentos comercial, empresarial y corporativo.
Tener conocimiento en áreas operativas de preferencia en conciliación de operaciones en sistemas del banco.
Atender requerimientos de información de la Coordinación/ Dirección de Operaciones, procesamiento de datos en bases de Excel, fungir como checker de operaciones de CPAEs, participar en sesiones de comunicación y seguimiento de procesos del área, registro y seguimiento a indicadores de los procesos.
Cumplimiento de la normatividad institucional y de las autoridades Financieras, apoyo en las gestiones del control interno de la entidad.
Conciliaciones de operaciones.-
Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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EEO Policy Statement.
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