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Subject Matter Expert Hsbcnet Glcm Digital

hace 4 meses

Guadalajara, Jalisco, México HSBC A tiempo completo
Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join GSC HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Subject Matter Expert HSBCNet GLCM Digital - This vacancy is in Guadalajara

Role purpose


The main focus is to provide support to the clients of the BBU segment to free the RM from administrative procedures in order to dedicate it to the work of sales and business generation.


Main Activities

  • Customer service in general clarifications.
  • Account maintenance care.
  • Management of ruling of minutes and/or powers.
  • Attention to requests for confirmation of balances and requests for checkbooks.
  • Attention of credit information.
  • Attention to queries or doubts about foreign trade products, credit/debit cards and electronic banking.
  • Attention of cancellation of products.

Qualification

  • High analysis capacity.
  • High sense of customer service.
  • Experience in customer service at least 1 year.
  • Experience in identifying clients' financial needs.
  • Advanced knowledge in Financial Products and Services.
Requirements

Skills

  • Intermediate knowledge in Office packages.
  • Basic English.
  • Proactivity
  • Collaboration with RMs and other areas of the bank to meet customer needs.
You'll achieve more when you join HSBC.


At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.

Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

**Issued By HSBC Electronic Data Process (Mexico) Private LTD