Associate Manager

hace 6 días

Monterrey, Nuevo León, México Uberfreight A tiempo completo
Associate Manager - Operations Customer Support - Mexico Business Solutions - Transportation Management

About The Role

This role in our Monterrey Center of Excellence leads a team of appointments experts. The team is responsible for setting pick-up and delivery appointments and generating ideas for process and system changes that lead to improved efficiency and/or carrier or customer experience improvement. This role is approximately 50% leadership and 50% hands-on work.

About The Role

This role in our Monterrey Center of Excellence leads a team of appointments experts. The team is responsible for setting pick-up and delivery appointments and generating ideas for process and system changes that lead to improved efficiency and/or carrier or customer experience improvement. This role is approximately 50% leadership and 50% hands-on work.

What The Candidate Will Do

  • Supervise day-to-day activities of team members who schedule pick-up and delivery appointments
    • Ensure team members meet daily goals
    • Monitor individual and team performance
    • Track volume (throughput), productivity (performance), and quality of work performed
  • Process improvement
    • Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
    • Empowered participation in the development, implementation, and automation of critical business processes
  • Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments
    • Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
    • Empowered participation in the development, implementation, and automation of critical business processes
    • Be the subject matter expert on appointment setting
    • Build and schedule loads in our systems
    • Provide top-tier customer service and schedule all appointments in a timely manner
    • Support fast-paced, centralized operational account operations
    • Process improvement
  • Other responsibilities as assigned

Basic Qualifications

  • 2 - 3 years' experience on Logistics/Transportation operations
  • At least 1 year managing personnel
  • Bachelor's degree or equivalent work experience
  • Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

  • Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel
  • Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
  • Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
  • Nivel de antigüedad Intermedio
ASA10SA22-JEFE-MM-01-JEFE ALMACEN-A-ACMO-MMTraffic Coordinator // Driver Manager Afterhours
#J-18808-Ljbffr

  • Associate Project Manager

    hace 6 días

    Monterrey, Nuevo León, México Abb A tiempo completo

    Introduzca el título del trabajo o la habilidad para buscar Trabajos relevantes Introduzca su ciudad o código postal para mostrar los trabajos en su ubicación Inicio Trabajos para Associate Project Manager en Apo... 1 Trabajos para Associate project manager en Apodaca ¿Quieres actualizaciones para búsquedas de trabajo similares? Monterrey, Nuevo...

  • Associate Manager

    hace 6 días

    Monterrey, Nuevo León, México Uber Freight A tiempo completo

    We are seeking a highly motivated Associate Manager on second shift in our Monterrey Center of Excellence. As the Associate Manager, you will be responsible for ensuring the overall success of your team, as well as the individual performance and development of each team member. Your primary focus will be on successfully maintaining service level agreements...

  • Associate Category Manager

    hace 7 días

    Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo

    Job Description - Associate Category Manager (008U2Y) Associate Category Manager - 008U2Y What will you do? Schneider Electric has an opportunity for an Electronics Associate Category Manager – EMS/CM in our Monterrey, Mx location. What do you get to do in this position? EMS/ CM commodity group belongs to Global Supply Chain EE market, covering PCBA and...

  • Associate Category Manager

    hace 6 días

    Monterrey, Nuevo León, México Schneider Electric Norge As A tiempo completo

    Schneider Electric has an opportunity for an Associate Category Manager for a plastic molding category (Thermoset and Thermoplastics) located in our Apodaca PlantWhat do you get to do in this position?As an Associate Category, you are responsible to ensure the best Quality, Cost and Delivery Conditions of strategic plastic molding suppliersAligned with the...

  • GUCCI Associate Store Manager

    hace 7 días

    Monterrey, Nuevo León, México Gucci A tiempo completo

    Job Family Group - Sales / Omni-Channel:Combines positions across retail, wholesale, and e-commerce channels.Includes activities supporting store management.Job Family - Store Management:Guides stores to ensure a unique customer experience.Manages client and sales team relationships.Represents the visible face of the brand for customers.Sub-Job Family -...

  • Associate Manager

    hace 6 días

    Monterrey, Nuevo León, México Transplace, Llc A tiempo completo

    Associate Manager - Operations Customer Support - Mexico Business Solutions - Transportation Management Job Category: Operations Management Requisition Number: ASSOC012004 Apply now Full-Time Locations Showing 1 location Monterrey, NL 64640, MEX Description About the Role This role in our Monterrey Center of Excellence leads a team of appointments...

  • Associate Manager

    hace 6 días

    Monterrey, Nuevo León, México Transplace, LLC A tiempo completo

    Associate Manager - Operations Customer Support - Mexico Business Solutions - Transportation Management Job Category: Operations Management Requisition Number: ASSOC012004 Apply now Full-Time Locations Showing 1 location Monterrey, NL 64640, MEX Description About the Role This role in our Monterrey Center of Excellence leads a team of appointments...

  • Associate Category Manager

    hace 6 días

    Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo

    Job Description - Associate Category Manager (008UPA) Associate Category Manager - 008UPA The Regional Category Manager (RCM) will be in charge of the Strategy and the Sourcing of the following categoriesStampings and Non Ferrous Metals.Missions are structured around 3 axis:Strategy: As the permanent member of the Cross-Functional Team ("CFT") contribute in...

  • Associate Category Manager

    hace 7 días

    Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo

    Job Description - Associate Category Manager (008UPA) Associate Category Manager - 008UPA The Regional Category Manager (RCM) will be in charge of the Strategy and the Sourcing of the following categoriesStampings and Non Ferrous Metals. Missions are structured around 3 axis: Strategy: As the permanent member of the Cross-Functional Team ("CFT") contribute...

  • Associate Category Manager

    hace 6 días

    Monterrey, Nuevo León, México Schneider Electric Norge As A tiempo completo

    Schneider Electric has an opportunity for a ASSOCIATE CATEGORY MANAGERin our Apodaca Plant 6 Location. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software...

  • Associate Product Manager

    hace 7 días

    Monterrey, Nuevo León, México Epicor Software Deutschland GmbH A tiempo completo

    We are seeking an Associate Product Manager to cultivate strong vendor partnerships that drive product innovation and excellence. In this role, you will develop and maintain strategic relationships with our vendors, ensuring seamless integration of services and products. You will work closely with our product teams and external partners, contributing to our...

  • Associate Product Manager

    hace 7 días

    Monterrey, Nuevo León, México Epicor A tiempo completo

    The Job: We are seeking an Associate Product Manager to cultivate strong vendor partnerships that drive product innovation and excellence. In this role, you will develop and maintain strategic relationships with our vendors, ensuring seamless integration of services and products. You will work closely with our product teams and external partners,...

  • Associate Manager

    hace 7 días

    Monterrey, Nuevo León, México Uber Freight A tiempo completo

    About the RoleTransplace, an Uber Freight company, is looking for experienced professionals' supervisors with a background in the Transportation, Supply Chain or Logistics field. Our specialists will supervise day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service to our...

  • Area Manager, Outbound

    hace 6 días

    Monterrey, Nuevo León, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...

  • Associate Manager

    hace 7 días

    Monterrey, Nuevo León, México Uber Freight A tiempo completo

    About the RoleTransplace, an Uber Freight company, is looking for experienced professionals' supervisors with a background in the Transportation, Supply Chain or Logistics field. Our specialists will supervise day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service to our...

  • Aerie - Store Manager - Mexico

    hace 7 días

    Monterrey, Nuevo León, México American Eagle Outfitters A tiempo completo

    POSITION SUMMARY: The Store Manager is in charge of the business and has ultimate responsibility for the daily operations of the store. The Store Manager is accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards and delivers operational...

  • Area Manager, Outbound

    hace 6 días

    Monterrey, Nuevo León, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...

  • Ib /Ob Area Manager

    hace 6 días

    Monterrey, Nuevo León, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...

  • IB Area Manager Jr

    hace 6 días

    Monterrey, Nuevo León, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...

  • Commercial Associate

    hace 6 días

    Monterrey, Nuevo León, México Element Fleet Management A tiempo completo

    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.We are looking...