Onboarding Consultant

hace 1 semana


Monterrey, Nuevo León, México Gilbarco A tiempo completo

Key Responsibilities

  • Configure Software Systems.
  • Manage Service Level Onboarding targets and ensure business objectives are met from a Time to Revenue perspective.
  • Work on as many as 10 different small to medium customer Onboardings at one time.
  • Assist with testing solutions including remote connectivity to help ensure successful Onboarding
  • Create and maintain knowledgebase documentation for the department
  • Other duties as assigned by Manager.

Background and Skills

  • Bachelor's degree, or equivalent experience
  • Familiarity with Microsoft, Microsoft Outlook, Microsoft Power Point required.
  • Documentation skills are required.
  • Basic SQL
  • Advanced EXCEL (Pivot tables, VLOOKUP, Charts)
  • Strong work ethic & people skills required.
  • Ability to multitask with attention to detail and deadlines required.
  • Ability to identify, research and evaluate technical problems in a timely fashion required.
  • Ability to analyze issues and escalate urgent problems to the development team lead required.
  • Familiarity with Webbased Software / SaaS customer Onboarding/integration required.
  • Demonstrated excellent English communications skills (written and oral) required.
  • Experience working in a dynamic team environment required.
  • Ability and willingness to learn required.

Nice to Have Skills

  • Oil and Gas Industry experience is a plus.
  • Knowledge of Visio is a plus
  • Knowledge of Under Grounds Storage Tanks and associated lines and sensors is a plus
  • Knowledge/familiarity with Fuel Inventory Management is a plus
  • Knowledge of Environmental Compliance for Underground Storage Tanks is a plus.
  • Knowledge of products, systems and techniques currently used by the company (i.e. IS360, Ingauge, Bitmapping, FMS, Vontier Business Systems) a plus
  • Strong second language skills a plus
  • Prior experience conducting remote, webbased training is a plus
  • Prior experience with International accounts/customers is a plus
-
Personal Trait Profile

Quality First:
Plan & execute accurate, complete, timely and reliable work. Integrity never compromised.

Respect for People:
Appreciates diversity in experience, heritage, education, organization level and gender.

Management by Fact:
Gathers, analyzes and summarizes data to draw rational, fact-based conclusions.

Blameless:
Seeks root-cause solutions and fixes processes rather than finding someone to blame.

Teamwork:
Collaborative with customers, suppliers & associates at all levels towards mutual objectives. Ability to work as an individual contributor and as a team member in a fast-paced, multidisciplinary environment.

Sense of Urgency:
High energy, bias for taking action. Spontaneously recognizes and resolves issues. Possesses sense of urgency regarding on time performance.
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