Tech Support Agent
hace 7 días
Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.
Recently, SpotOn has:
- Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
- Earned awards for Great Places to Work and Built In's Best Places to Work
- Earned award for Inc's Fastest Growing Company in 202
- Rated the toprated pointofsale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
- Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.
That's where you come in.
We are looking for
Tech Support Representatives to join our customer service team.
As a Statements & Billing Representative, you will be responsible for managing billing clarifications while providing excellent customer service.
We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.
Responsibilities:
- Manage, process and resolve client requests in an accurate and timely manner.
- Provide excellent customer service through verbal and written communication.
- Focus on problem solving, on handling difficult and highstress situations.
- Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
- Work closely with internal and external partners
Requirements:
- Advanced English (C1)
- 13 years of experience working in a customer service 7 tech support environment
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting
- Excellent interpersonal skills and diplomacy to quickly deescalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- It is valued to have completed university or technical studies.
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