Customer Service Representative

hace 7 días


Tlalnepantla, México International Flavors & Fragrances A tiempo completo
Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet?


Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves.


We are now seeking a highly motivated and results driven individual to join our growing Customer Service team as Customer Service Representative.


Your focus as Customer Service Representative, you will be responsible for providing support to Internal and External customers and stakeholders.

You would also focus on processing orders into order management system this would include inventory checking with planner/working with TOPL planner for stock availability.

The role is Tlalnepantla's based and will report to Customer Service Coordinator.

How you will contribute- Process invoices and credit notes as needed.

  • Provide shipment/order related information and product literature as needed to sales/business finance.
  • Manage customer calls and inquiries.
  • Ensure customer information is accurately maintained in the ERP SAP system.
  • Create a positive internal/external customer experience / Manage end to end order fulfilment process / Process samples (standard package) as needed as per process outlined.
  • Respond to customer complaints via GCMS tool
  • Actively support Supply Chain Organization objectives and strategies which might require changes in roles and responsibilities.
  • Analyze customer data utilizing reports and systems to understand key customer / key distributor demand behavior to manage the ordering cycle.
  • Adhere to department ISO procedures (job instructions, processes / procedures)
  • Drive continuous process improvements in the Customer Relations Team and Supply Chain
  • Responsible for managing the endtoend consignment process via forecast and inventory levels at customer location where applicable.
  • Adhere to audit/compliance reporting/requirements
  • Knowledge in Foreign Trade

Job Requirements:

What you will need to be successful

  • Bachelor's degree in commerce, management, sales, international business, international trade or any other relevant discipline.
  • At least 3 years of experience in Customer Service.
  • Experience working with automated order fulfillment and financial computer systems, global procedures.
  • Experience in customer facing role.
  • Understanding of Order to Cash process.
  • Knowledge of Foreign Trade and Letter of credit must.
  • Sound knowledge in SAP.
  • Intermediate knowledge in Excel.
-
Fluent English both verbal and written.

  • Positive attitude with zeal to learn new things.
  • Ability to summarize processes and information in a clear and concise manner.

Work Scheme:
Agile (2-3 days on site) | Mon-Fri


Site:
IFF Tlalnepantla

**IFF is an Equal Opportunity Employer.

  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet?Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.We are now seeking a...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Job Description Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world...


  • Tlalnepantla, México TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote...


  • Tlalnepantla, México John Crane A tiempo completo

    Under supervision, perform specialized duties relating to providing effective customer service.Duties & Responsibilities Receive, review and enter sales orders based on customer purchase orders, in accordance with current quality standards. Relate information to customers in regards to the delivery, pricing and status of their orders. Make amendments to the...


  • Tlalnepantla, México TE Connectivity Corporation A tiempo completo

    Select how often (in days) to receive an alert: At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Appliance is seeking a Customer Service Account Specialist for our Customer Service Department in Mexico. This is a key position responsible...


  • Tlalnepantla, México Te Connectivity Corporation A tiempo completo

    Select how often (in days) to receive an alert: At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Appliance is seeking a Customer Service Account Specialist for our Customer Service Department in Mexico. This is a key position responsible...


  • Tlalnepantla, México TE Connectivity A tiempo completo

    Job Title: Customer Service Account SpecialistAt TE, you will have the opportunity to work with a diverse group of individuals from various backgrounds and industries to contribute to creating a safer, sustainable, and more interconnected world.Job OverviewAppliance is currently looking for a Customer Service Account Specialist to join our Customer Service...

  • Customer Service

    hace 1 semana


    Tlalnepantla, México Talento Estratégico A tiempo completo

    Estamos en busca de tu talento como Customer Service Requisitos y Funciones:_ Egresado o pasante en carreras administrativas o de ingeniería industrial Seguimiento a ordenes de servicio Seguimiento a cartera de clientes AAA: Negociación con clientes, prospección de clientes nuevos: Levantamiento de servicio: Conocimientos en Logística, administración de...


  • Tlalnepantla, México Grupo Hb A tiempo completo

    Our client is a leading company with an international presence, this professional will track all the Purchase Orders since its set up up to the final destiny, also will take care abour the post sales processMain Activities: Contact our client portfolio to diagnose the status of their profile and adherence to our platformBuild customer loyalty in the use of...


  • Tlalnepantla, México Melise Co A tiempo completo

    In this position, you will be working within a team of representatives managing customer experience through a call center. It requires keeping a pulse on the voice of our customers to understand field issues, prioritize tasks and manage your time efficiently.Key Qualifications: 5+ years' experience in a customer/technical support role Engineering Degree is a...


  • Tlalnepantla, México Melise Co A tiempo completo

    In this position, you will be working within a team of representatives managing customer experience through a call center. It requires keeping a pulse on the voice of our customers to understand field issues, prioritize tasks and manage your time efficiently.Key Qualifications: 5+ years' experience in a customer/technical support role Engineering Degree is a...


  • Tlalnepantla, México Melise Co A tiempo completo

    In this position, you will be working within a team of representatives managing customer experience through a call center. It requires keeping a pulse on the voice of our customers to understand field issues, prioritize tasks and manage your time efficiently.Key Qualifications: 5+ years' experience in a customer/technical support role Engineering Degree is a...

  • Customer Service

    hace 7 días


    Tlalnepantla, México Talento Estratégico A tiempo completo

    Estamos en busca de tu talento como Customer Service- Requisitos y Funciones:_ Egresado o pasante en carreras administrativas o de ingeniería industrial Seguimiento a ordenes de servicio- Seguimiento a cartera de clientes AAA:Negociación con clientes, prospección de clientes nuevos:- Levantamiento de servicio: Conocimientos en Logística, administración...


  • Tlalnepantla, México Te Connectivity A tiempo completo

    Responsibilities:Build and maintain strong business relationships with customers to drive an exceptional customer experienceideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.Independently, or as a team member, investigate and resolve customer issues (e.g.,...


  • Tlalnepantla, México TE Connectivity A tiempo completo

    Responsibilities: Build and maintain strong business relationships with customers to drive an exceptional customer experienceideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.- Independently, or as a team member, investigate and resolve customer issues (e.g.,...


  • Tlalnepantla, México Cgs reclutamiento A tiempo completo

    Empresa internacional proveedora de productos fílmicos y de papel autoadhesivos ecológicos solicita:CUSTOMER SERVICE- DATA ENTRYRequisitos: Bachillerato concluido. Experiência mínima de 1 año como Customer Service, indispensable en el área de supply chain. Nível avanzado de inglés (trato con clientes de U.S.A. y Canadá). Manejo de ERP y Excel...


  • Tlalnepantla, México T.D. Williamson A tiempo completo

    At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.Inside Sales RepresentativeMission:...


  • Tlalnepantla, México Uline A tiempo completo

    Mexico City, CDMX, MexicoSales Account RepresentativeLooking to launch your sales career? Then you belong at Uline As a Sales Account Representative, you'll join an incredible team supported by the best training, tools and products to win in the field every day Uline continues to grow, creating new career opportunities and job stability you can count on....

  • Customer Service

    hace 7 días


    Tlalnepantla, México TE Connectivity A tiempo completo

    The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.What...

  • Customer Service

    hace 1 semana


    Tlalnepantla, México Power-Hit, SA de CV A tiempo completo

    Se Solicita Customer ServiceRequisitos: Educación: TSU, Licenciatura trunco o en proceso. Formación: Manejo de PC, Manejo de Paqueteria Office (word, excel, power point). Experiência: 6 mesesFunciones y Responsabilidades:Seguimiento con el área de logística de los envíos solicitados.Elaboración de estadísticas por cada vendedor y canal de...