Customer Service Specialist Ii
hace 1 semana
Responsibilities:
- Build and maintain strong business relationships with customers to drive an exceptional customer experienceideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.
- Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).
- Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
- Process customer orders/changes according to established department policies and procedures in a timely andaccurate way.
- Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitatedecisions on business processes, rules formulations or modifications, product enhancements, and market opportunities.
What your background should look like:
- Strong interpersonal skills and ability to consistently demonstrate working in a team
- Bachelor's degree strongly preferred.
- Minimum 3 years' experience in Customer Service related role.
- Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
- Ability to work with all levels within the organization in a fast paced environment.
- A process improvement focus that includes time management, attention to detail and organizational skills
- Excellent interpersonal and communication skills (English is a must)
- SAP or sales force knowledge is required.
- #LI-Remote
- Travel: Less than 10%
Competencies: - Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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