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Call Center Operations Manager

hace 3 meses

Monterrey, Nuevo León, México Segoso Caribbean A tiempo completo

SEGOSO MEXICO
We are currently searching for an Operations Manager.

The Operations Manager is responsible for Monitoring and driving the operations floor, as well as delivering counselor training, monitoring of supervisors and implementing company policies and procedures.

As an Operations Manager you will also resolve problems and make recommendations for improving account handling processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Management and supervision of an assigned counselor group
Leadership of their individual assigned counselor group
Proficiency in the art of collecting money
Responsible for the continued training and teaching of their individual staff's negotiation, tasking, and talk off skills
Responsible for all administrative tasks as needed for group
Responsible for aiding management in enforcing company policies
Responsible in presenting a professional demeanor and attitude at all times

Job Requirements
Employee must possess exceptional leadership, mentoring and communication skills
Must be competitive and goal driven
Must be detail orientated
Must have strong analytical skills and diligent with assigned tasks
Must be technology literate, computer skills are necessary
Must be prompt
Must be self confident, motivating, and disciplined
Excellent verbal & communication skills required

We offer:

  • Paid Training
  • Very competitive salary + great monthly bonus
  • Major Medical insurance for you and your legal dependants
  • Pantry Vouchers
  • Vacations after 6 months
  • Sick days paid after 6 months
  • 30 days of aguinaldo
  • Saving funds
**We Offer a Career Not Just a Job