Assistant Director of Food and Beverage
hace 1 semana
General Information:
- Country/Region
- Mexico
- Province/City
- San Miguel de Allende, Gto.
- Location
- Rosewood San Miguel de Allende
- Department
- Food & Beverage
- Services
- Job Type
- Fulltime Permanent
- An enthusiastic, confident, creative, and openminded person. Has very good communication skills, is a people's person and a good motivator. This role also requires organizational and analytical skills with strong leadership and training techniques. The person needs to be internationally versed and multicultured and stay on top of market trends and changes.
- QUALIFICATIONS & WORKING EXPERIENCE
- Hotel Management Degree or Business Degree preferred.
- 58 years managerial experience in hotel Food and Beverage operations or freestanding lifestyle restaurants.
- Track record in leading hotel company with good business and standards.
- Knowledge of more than one language is recommended.
JOB SUMMARY
- To function as the Business & Operations Manager all hotel outlets, to ensure that all outlets operate successfully, in accordance with the standard of the hotel and are individually profitable.
- KEY RESPONSIBILITIES
- Administration
- Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.
- Oversees the preparation and update of individual departmental operations manuals.
- Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Guest Satisfaction
- Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
- Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
- Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
Operations
- Ensures that minimum brand standards have been implemented.
- Ensures that all Food and Beverage Essentials are implemented.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
- Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
- Monitors service and food and beverage standards in the Outlet. Work with the Outlet Managers & Supervisors, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
- Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage operation.
- Frequently verifies that only fresh products are used in food and beverage preparation.
- Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Liaises with the kitchen and beverage department on daily operations and quality control.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
- Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
- Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Marketing
- Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage annual marketing plan.
- Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge.
- Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
Finance
- Maximises associate productivity through the use of multiskilling, multitasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipme
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