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Customer Technologist

hace 3 meses

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

Customer Technologist

About the Role

In this opportunity as
Customer Technologist, you will:

  • Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns
  • Assist in the reduction of the number of incidents as well as decreasing resolution times by providing highlevel trouble shooting on technical issues
  • Respond to client's basic system questions and howto inquiries
  • Analyze data to support global trade operations of clients
  • Communicate with clients to provide excellent customer service at all times
  • Work as part of an international team of software analysts
  • Following standards and influencing continuous improvement of standards
  • Assist with production of technical documentation for assigned tasks and projects
  • Other duties as assigned

About You
You're a fit for the role of
Customer Technologist if your background includes:

  • Support experience with an emphasis on providing excellent service in a customer care role
  • Superior analytical, problem solving and troubleshooting skills
  • Exceptional attitude towards customer service
  • Ability to work independently and in a team environment
  • Excellent verbal and written communication skills
  • Awareness of programming concepts and database usage
  • Capable of multitasking in a fastpaced environment
  • Experience with Webbased software platforms
  • Knowledge on SQL
  • Usage of Microsoft suite

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:


  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
-
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
-
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
-
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
-
Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
-
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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