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Technical Account Manager

hace 2 meses

Ciudad de México, Ciudad de México Hbx Group A tiempo completo

About Us:
Hbx Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

Hbx Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:

• Hotel distribution specialists, catering for the specific needs of hoteliers, tour operators, airlines and online travel agents

• Retail travel experts, exclusively serving the retail travel segment

• HotelTech partners, providing direct channel solutions for independent hotels and chains seeking growth

• Travel solutions providers, offering all products, services and solutions to businesses looking to enter into the lucrative travel arena.

Job Summary:

The Strategic Technical Account Manager must be a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence. This position requires securing top customers loyalty, forging strong relationships with external business partners, and overseeing the optimization of API clients. The TAM is also responsible for directly managing strategic client partners, supporting the frontline, participating actively in global or regional projects and coordinating and reporting results of the rest of the areas.

Key Responsibilities:

1. Territory Growth/Development
Work closely with direct sales to position and sell the company services and solutions to strategic customers - including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer-related technical requirements.
2. Maximize product distribution from a technical perspective.
3. Act as the technical point of contact for strategic business partners to help facilitate communication with clients.
4. Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.
5. Lead all technical activities relating to key customer integrations only.
6. Provide post-sales technical support and resolve customer cases.
7. Verify KPIs targets are met at the highest quality.
8. Analyze client performance and identify the optimization path moving forward
9. Develop scripts to automate, monitor, alert, and report on the production environment.

Requirements:

• Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering or similar
• Proven Strategic Technical Account Manager Experience
• Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation
• Demonstrate problem-solving abilities and initiative.
• Knowledge of REST API, XML, JSON, and similar technologies
• Experience working with Databases & SQL
• Understanding of automation practices throughout the development, build, and deployment phases of the application life cycle.
• Experience/knowledge with build management and continuous integration tools
• Experience in the Travel Industry is a plus