Incident Management
hace 2 semanas
Vacante para la empresa EON en Miguel Hidalgo, Ciudad de México: Te invitamos a formar parte de un equipo apasionado por la tecnología, somos partners de google y el año pasado ganamos el premio como sus mejores partners. Somos una empresa 100% Mexicana y tenemos alto interés por tu desarrollo y crecimiento
IT Performance Management
Perfil:
A partir de 3 años de experiência en puesto similar
Licenciatura concluida en sistemas o afín
Inglés conversacional avanzado
Funciones
Gestión de de incidentes críticos (tipo soporte)
Gestión de servicios TI
Comprensión clara de los diferentes procesos de ITIL
Actuar como punto focal entre los equipos técnicos y de negocios durante las crisis de incidentes
Actuar como interfaz entre las partes interesadas locales y los proveedores de servicios internos/externos.
Conocimientos
Gestión de incidentes, cambios y problemas.
Metodología Agile y artefactos.
entorno TI:
On premise y Cloud, servidores, infraestructura de red (LAN/WAN/WIFI), enlaces de comunicación, base de datos, aplicaciones y servicios web.
Certificación ITIL es deseableOfrecemos
- Sueldo negociable de acuerdo a conocimientos y experiência
- Esquema 100% nominal
- Prestaciones de Ley
- Vales de despensa
- Clases de inglés
- Fondo de Ahorro
- SGMM
- Plan dental
- Esquema de trabajo híbrido (máximo 3 veces por semana)
Nível de educación deseada:
Superior - titulado
Nível de experiência deseada:
Nível Medio
Función departamental:
Tecnología / Internet
Industria:
Servicios de Información
Habilidades:
- itil
- incidentes criticos
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