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Incident Management

hace 3 meses

Miguel Hidalgo, Ciudad de México EON A tiempo completo

Vacante para la empresa EON en Miguel Hidalgo, Ciudad de México:
Estamos buscando talento para una gran empresa transnacional, reconocida por su responsabilidad social y liderazgo del mercado. Empresa con grandes valores y enfoque humano con el colaborado

IT Performance Management

Perfil:

A partir de 3 años de experiência en puesto similar

Licenciatura concluida en sistemas o afín

Inglés conversacional avanzado

Funciones

Gestión de de incidentes críticos (tipo soporte)

Gestión de servicios TI

Comprensión clara de los diferentes procesos de ITIL

Actuar como punto focal entre los equipos técnicos y de negocios durante las crisis de incidentes

Actuar como interfaz entre las partes interesadas locales y los proveedores de servicios internos/externos.

Conocimientos

Gestión de incidentes, cambios y problemas.

Metodología Agile y artefactos.

entorno TI:

On premise y Cloud, servidores, infraestructura de red (LAN/WAN/WIFI), enlaces de comunicación, base de datos, aplicaciones y servicios web.

Certificación ITIL es deseable

Ofrecemos

  • Sueldo negociable de acuerdo a conocimientos y experiência
  • Esquema 100% nominal
  • Prestaciones de Ley
  • Vales de despensa
  • Clases de inglés
  • Fondo de Ahorro
  • SGMM
  • Plan dental
  • Esquema de trabajo híbrido (máximo 3 veces por semana)

Nível de educación deseada:

Superior - titulado

Nível de experiência deseada:

Nível Experto

Función departamental:

Tecnología / Internet

Industria:

Telecomunicaciones

Habilidades:

- incident
- management
- it
- sevice desk