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Technical Support Engineer

hace 2 meses

Guadalajara, Jalisco, México TeamViewer A tiempo completo
Company Description


TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots.

TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence.

Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.2 billion devices around the world.

The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.

Job Description:


We are looking for a Technical Support Engineer to assist our customers with technical problems when using our products and services.


  • Work with product development to handle thirdlevel support cases
  • Use your technical knowledge to assist the Sales team
  • Work closely with all members of the Customer Support team to deliver a bestinclass experience for our existing and potential customers

Qualifications:

  • Degree in computer science, information systems, applied computer science or a similar education in an IT related field.
  • Customer driven with enthusiasm for working with
people and technology.
-
Business level fluency of English & Spanish is a must (all others need not apply):

  • Very good knowledge of networks and experience
at least with two of the following operating

systems:
Windows, Mac OS X, Linux, iOS,
Android

  • Previous work experience in technical customer
support.

  • Strong communication skills, a positive attitude
and a friendly and professional manner when
dealing with customers over the phone and via
-
Availability to work on-site in office in Guadalajara Jalisco, MX (all others need not apply)
Additional Information


Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.


  • Our teams collaborate and work with each other towards a common goal.
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
  • It's all about the team: become part of a community that values respect, support, and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • Benefit from learning opportunities internal & external
  • Health Benefits: major medical expenses services
  • Food Vouchers
  • Paid Vacations / PTO


TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.

We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.

As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally.

We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.