Senior Support Engineer

hace 1 mes

Guadalajara, Jalisco, México Koch Industries A tiempo completo
Your Job

This position of Application Support Engineer will be a part of a team that supports all services for Containerboard business. You will be responsible for developing, monitoring, and supporting all applications/services along with their interfaces & integration with other systems. In this role, we expect you to demonstrate a rational and organized approach to completing project tasks, documentation, and status updates and to execute work by accepting personal accountability for project deliverables and developing short-term work schedules and priorities for individual tasks.

Our Team

Containerboard System Support

What You Will Do

  • Work with Containerboard businesses to understand and translate business requirements into technology solutions.
  • Support ad-hoc data requests (like requests for extracts or database views) and answer data related questions from business users.
  • Perform impact analysis, develop business requirements, and create process and project documentation.
  • Involve in all phases of software development life cycle including design, development, implementation, and testing for small projects and enhancements.
  • Application Support
  • Proactive Monitoring the health of all Containerboard applications (including Service Now incidents)
  • Provide integration support to other ERPs and applications.
  • With minimal direction, investigate and resolve application issues.
  • Creating/maintaining application documentation as required
  • Hands-on development tasks – bug fixes, changes
  • End-user questions/issuesUser access reviews/reporting etc

The person shall be providing on call support at least one week in a month

Who You Are (Basic Qualifications)

  • Experience in SQL Server transact-SQL or PL/SQL.
  • Experience on Microsoft stack (C#, ASP.NET framework, Java Script).
  • Fast learner and takes initiative to learn new technologies and search out process improvements.
  • Available to work after-hours/weekends as needed (on-call support required)
  • Flexible and willing to accept a change in priorities as necessary.
  • Great attention to detail and time-management skills
  • Strong conceptual, analytical, and problem-solving ability
  • Strong customer focused.
  • Effective oral and written communication skills

What Will Put You Ahead

  • Knowledge of working in an Agile environment
  • Experience in SSIS and SSRS.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

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