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Guadalajara, Jalisco, México Armis A tiempo completoArmis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.Ok, so what...
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Technical Support Manager
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Senior Technical Support Engineer
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Guadalajara, Jalisco, México Palo Alto Research Center A tiempo completoDescription Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done,...
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Technical Support Intern
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Technical Support Intern
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Senior Business Analyst
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Guadalajara, Jalisco, México Toshiba Global Commerce Solutions A tiempo completoToshiba Global Commerce Solutions is seeking a Technical Business Analyst who will work with retail clients to understand their needs and define business requirements and use cases, bridge gaps between the client and development staff, and collaborate with the project team to ensure requirements are clear and prerequisites are met. The Business Analyst will...
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Guadalajara, Jalisco, México IBM A tiempo completoIntroductionAs a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...
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Guadalajara, Jalisco, México Epam A tiempo completoDESCRIPTIONAre you ready to kickstart your career in IT and gain hands-on experience in a dynamic environment? Join EPAM as a Junior Application Support Analyst in Guadalajara and immerse yourself in a comprehensive training program designed to elevate your technical skills. This onsite opportunity allows you to work with cutting-edge technologies and...
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Customer Support Engineer Analyst
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42Q - Programmer/Analyst 2 (R)
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Technical Customer Support Specialist
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Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesWhat will you contribute?This role is the key interface between Finastra clients on one side and development organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, responsible for handling and resolving the...
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SAP Security Analyst
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Business Analyst
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Technical Analyst 2-Support
hace 2 meses
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.