Legal Assistant

hace 1 semana


Ciudad de México, Ciudad de México Everything A tiempo completo

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Home Jobs Legal Assistant Docket Portfolio Specialist Jobs In Zapopan Mexico Legal Assistant (Docket/Portfolio Specialist) Jobs in Zapopan, Mexico
The Company:Rockpoint Legal Funding is one of the largest and most reputable non-recourse legal funding companies on the West Coast, offering a helping hand to plaintiffs and their families while their attorneys fight for a fair settlement. Rockpoint's services help facilitate optimal case outcomes by providing critical funds and accessible medical treatment to plaintiffs as well as operational efficiencies and capital to law firms. Rockpoint prides itself on uncompromising ethical principles and excellent customer service. Founded in 2015, Rockpoint has realized consistent quarter-over-quarter growth and is well on pace for continued success.Rockpoint is the sole funding company to have an endorsement from the Consumer Association of California (CAOC), the statewide consumer attorney associationPosition Description:The Legal Assistant (Docket/Portfolio Specialist) role plays an integral role in the company by ensuring our clients have a full understanding of the liens we have on a case and are able to collect this payoff from our clients. The Legal Assistant (Docket/Portfolio Specialist) will report to the Manager of Servicing amp; Portfolio Operations and is responsible for searching state and county dockets, inputting data into internal software, monitoring and updating changes to existing cases, and communicating with law firms when appropriate. Additional servicing duties include acquiring case updates and/or reaching out to clients and insurance adjusters . Work performed will include coverage of functional and operating units, focusing on financial and operational processes. The person in this role must be extremely detail-oriented, charismatic able to think strategically and quickly while negotiating over the phone with clients.RequirementsResponsibilities:Collect information on the settlement of a case for all reduction requests and evaluate payment histories of an account to determine a solution to the request.Relay information regarding collections issues to the operations manager and accountant.Keeping cases in the portfolio and staying on top of any issues requiring monitoring.Provide current payoffs and liens to accounts in the portfolio.Maintaining working relationships with our clients.Obtains client case information by searching online docketsUpdates internal web applications with results, monitoring updates, and clearing pending applicationsSends payoff quotesFollows communication scripts when handling different topicsReports all collections issues promptly and inputs detailed notesHandles customer communications in a friendly, professional, and timely mannerMaintains a working knowledge of the finance industryInteracts with internal departmentsDetail-oriented and comfortable working in a fast-paced environmentExcellent communication and interpersonal skillsExcellent computer skillsAbility to handle multiple tasks simultaneously with a high level of accuracy and attention to detail

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