Team Manager Complex

hace 7 días


Ciudad de México, Ciudad de México AIG A tiempo completo

Team Manager Complex

To manage a team of complex Claims Adjuster. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.

Duties and Responsibilities

Functional Responsibilities :

  • Manage the allocation of claims within their Complex team of adjusters
  • Provide a technical referral point for team members and manage performance,
  • Keep the Auto Senior Manager advised of key Complex loss developments and wider Complex trends.
  • Execute strategic initiatives within their Complex team
  • Ensure Complex Best Practice' is maintained within their Complex team
  • Drive performance through required criteria
  • Ensure claims are accurately assessed and proactively reserved within agreed service levels
  • Embed use of balance scorecard / KPIs within team

Accountabilities :

  • Team performance
  • Team professional and technical development
  • Team communication
  • Team compliance
  • Effective resolution of Complex level claims handled by team adjusters
  • Accurate and consistent reserving and financial control of claims in Complex team
  • Mitigation of indemnity and expense spend for Complex claims within their team
  • Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Complex claims segment.
  • Personal Development / Succession Planning for individuals within the Complex team.
  • Managing compliance with governance standards and regulatory requirements within the Complex team.
  • Effective communication to all relevant stakeholders.

Leadership Skills

  • People and team management experience, including the proven ability to effectively manage team members
  • Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally.
  • Highly effective communicator (written, verbal, presentation, training)
  • Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.
  • Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.
  • Identify and address performance issues within the team.

Technical Skills and Expertise

  • Fully developed specialist knowledge in Auto technical claims topics.
  • Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
  • Policy language skills enabling accurate and consistent policy wording interpretation
  • A strong knowledge of legal / regulatory and litigation / procedural requirements
  • Experience in negotiation, mediation, arbitration and ADR skills
  • Experience in conducting technical claims audits and effectively following up on findings.

LI-AIG

LI-MF1


#J-18808-Ljbffr
  • Team Manager Complex

    hace 1 semana


    Ciudad de México, Ciudad de México American International Group A tiempo completo

    To manage a team of complex Claims Adjuster. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.Duties and ResponsibilitiesFunctional Responsibilities:Manage the allocation of claims within their Complex team of adjustersProvide a...


  • Ciudad de México, Ciudad de México AIG A tiempo completo

    To manage a team of complex Claims Adjuster. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.Responsibilities:Functional Responsibilities:Manage the allocation of claims within their Complex team of adjustersProvide a technical...

  • Team Manager

    hace 1 día


    Ciudad de México, Ciudad de México Mercer A tiempo completo

    At Mercer, our purpose is to make a positive difference in people's lives by helping advance their health, wealth, and careers. Mercer is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.Mercer Global Operations and...


  • Ciudad de México, Ciudad de México teamworkonline A tiempo completo

    We govern the beautiful game and ensure it's run with transparency and integrity.Under the guidance of the Senior Team Services & Facilities Manager (MEX) and working alongside the wider Team Services team (USA and CAN) and other tournament functional areas, the Team & Referee Services Operations Manager is responsible for coordinating the operational...


  • Ciudad de México, Ciudad de México Fédération Internationale de Football Association A tiempo completo

    Team & Referee Services Operations, Manager – MéxicoApplication Deadline: 2 July 2024Department: Tournament and Venue OperationsEmployment Type: Fixed Term - Full TimeLocation: Mexico CityDescriptionWe govern the beautiful game and ensure it's run with transparency and integrity.Under the guidance of the Senior Team Services & Facilities Manager (MEX)...

  • Team Manager

    hace 7 días


    Ciudad de México, Ciudad de México Louis Vuitton A tiempo completo

    POSTEAs a role model for the team and wider business, you will need to demonstrate superb sales leadership skills in respect to building your personal client portfolio, driving client repurchase rates & cross selling thus ensuring that all business opportunities are maximized through efficient sales floor management while also ensuring that each client who...

  • Team Manager

    hace 7 días


    Ciudad de México, Ciudad de México Louis Vuitton A tiempo completo

    POSTEAs a role model for the team and wider business, you will need to demonstrate superb sales leadership skills in respect to building your personal client portfolio, driving client repurchase rates & cross selling thus ensuring that all business opportunities are maximized through efficient sales floor management while also ensuring that each client who...

  • Team Manager Moliere

    hace 7 días


    Ciudad de México, Ciudad de México Tiffany & Co. A tiempo completo

    TEAM MANAGER Overview The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an inspiring...

  • Team Manager

    hace 1 semana


    Ciudad de México, Ciudad de México CMAS Adquirente, S. de R.L. de C.V. A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Team Manager Moliere

    hace 7 días


    Ciudad de México, Ciudad de México Tiffany & Co A tiempo completo

    TEAM MANAGEROverviewThe Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an inspiring leader...


  • Ciudad de México, Ciudad de México SDI Media A tiempo completo

    Team Lead Project Manager México City 22/05/2024 Monitoring and coordination of dubbing, subtitling and localization projects, supporting the PM team, focused on quality Responsabilities • Organization of assigned projects, according to the needs of each client • Integrate the project schedules into the EDMS system • Maintain the...

  • Team Manager

    hace 1 mes


    Ciudad de México, Ciudad de México Santander A tiempo completo

    Team Manager Country: Mexico Supervisar que se dé seguimiento y cumplimiento a las instrucciones de los clientes, así como una correcta atención y servicio a través del monitoreo y revisión de la operación de forma diaria, logrando mantener clientes satisfechos. Asegurar que todas las operaciones de fondos y valores se liquiden en tiempo y forma a...

  • Team Manager

    hace 7 días


    Ciudad de México, Ciudad de México Santander A tiempo completo

    Team Manager Country: Mexico Supervisar que se dé seguimiento y cumplimiento a las instrucciones de los clientes, así como una correcta atención y servicio a través del monitoreo y revisión de la operación de forma diaria, logrando mantener clientes satisfechos. Asegurar que todas las operaciones de fondos y valores se liquiden en tiempo y forma a...

  • Team Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Santander A tiempo completo

    Team Manager Country: Mexico Supervisar que se dé seguimiento y cumplimiento a las instrucciones de los clientes, así como una correcta atención y servicio a través del monitoreo y revisión de la operación de forma diaria, logrando mantener clientes satisfechos. Asegurar que todas las operaciones de fondos y valores se liquiden en tiempo y forma a...

  • Lar Claims Manager

    hace 7 días


    Ciudad de México, Ciudad de México AIG A tiempo completo

    LAR Claims ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These...

  • Claims Complex Dir Sr

    hace 7 días


    Ciudad de México, Ciudad de México AIG A tiempo completo

    Who we are?American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.We're also...


  • Ciudad de México, Ciudad de México FIFA A tiempo completo

    Senior Team Services and Facilities Manager - México:The Senior Team Services and Facilities Manager is responsible, under the guidance of the Executive Director Stadium and Venue Management (Mexico) and Team Services Lead (Zurich), for overseeing the overall delivery of the Team Services Project in Mexico. The Senior Team Services and Facilities Manager...


  • Ciudad de México, Ciudad de México Iyuno•SDI Group A tiempo completo

    Team Lead Project Manager México City Monitoring and coordination of dubbing, subtitling, and localization projects, supporting the PM team, focused on quality. Responsibilities Organization of assigned projects, according to the needs of each client Integrate the project schedules into the EDMS system Maintain communication system with the client: emails,...

  • Team Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Team Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...