Associate Sales Operations Specialist

hace 2 semanas

Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo
Job Description

Zendesk is in search of a Sales Operations Specialist to join the high-performing Go-to-Market (GTM) team. Get ready to make a big impact on the growth and direction of the North America Enterprise, Mid-Market, and Commercial business. We need someone with a growth mindset, who enjoys collaborating with top-notch teammates and is dedicated to driving positive change.

What you'll do

  • Sales Planning & Analysis: Contribute to analyzing Zendesk's North American sales organization for operational success, including forecasting, pipeline analysis, target setting, and identifying new revenue opportunities
  • CRM Data Quality: Monitor sales and marketing data and performance to spot trends, gaps, and opportunities while resolving data quality issues
  • Operational Support: Partner with Sales teams to offer guidance, support, and document sales operations processes
  • Business Partnership: Develop strong relationships with go-to-market leaders and become the go-to advisor for forecasting and sales efficiency
  • Performance Management: Assist in creating and managing performance tracking systems, including KPIs and dashboards, to support data-driven decision-making

Who you are

  • Excellent communication skills
  • Demonstrated analytical ability, especially with spreadsheets
  • Organized with strong project management skills and attention to detail, and a growth mindset
  • Proficient in Google Suite
  • Experience with CRM systems
  • Experience in operations, sales, marketing, or customer success
  • Familiarity with SQL is a plus


Zendesk is not your typical tech company. We offer competitive pay, benefits, cool offices, snacks, and more. Our culture is committed to fostering conversations and providing supportive environments. We prioritize work-life balance, offer flexible hours, remote work options, and industry-leading parental leave plans. Our Social Impact team actively engages with the community, investing thousands of hours with local groups each year. We advocate for diversity and inclusion to ensure our team reflects the world's diversity. We have a dedicated crew ensuring our workplace is welcoming for all.

The Intelligent Heart Of Customer Experience
Zendesk's software is designed to bring order to the customer service world. We facilitate billions of conversations with beloved brands. We champion digital-first customer experiences and maintain that ethos in the workplace. Our global team of over 5,000 employees collaborate from various spaces to work as one.

Zendesk is committed to promoting equality in employment and is proud of ongoing efforts to enhance global diversity, equity, & inclusion at work.

Zendesk is dedicated to making reasonable accommodations for applicants with disabilities. Please contact us if you require assistance.

Please note that candidates for this position must be located in and intend to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

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