Associate Solutions Consultant

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Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams 2023 has been an exciting year for us so far, as we continue to develop our business at a rapid rate and race towards our multi-billion dollar revenue goals.

Fundamental to our success is to build a highly effective and efficient Presales team to support opportunities in pooled accounts, the sweet spot of our business. The customers in this group will be from across all of our segments, but the engagements will be focused on speed, agility, and making best use of standard tools and demos to close business quickly. This will be a broad, fast paced, and exciting role, creating a foundation from which customers will continue to grow their relationship with Zendesk.

We are now hiring an Associate Solution Consultant in Mexico City to provide dedicated support to this critical market team. You will primarily support North and South American sales teams and customers, but as part of a global team, you may get the opportunity to work with customers from across the world.

Whether you have a background in another software company, or just a passion to develop your career in presales, we're looking for curiosity, agility and a hunger to learn. If that sounds like you, we'd love to hear from you.

Job Overview:

As as Associate Solutions Consultant, you'll support our global sales team by providing technical and functional support on their key opportunities, whether this is a large Enterprise Account looking to make a small investment, or a full solution in an SMB customer, you will quickly understand their requirements and demonstrate how Zendesk will meet them.

Your mission is to ensure product selection. You must be both sales focused and technically savvy. You'll be the technical bridge between our Sales team and their prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and presenting technical information, via remote calls and video conferences.

What you have:

• You have 2-5 years of related experience and a minimum of 1 year of software pre-sales experience.
• You have excellent interpersonal, communication, persuasion, presentation, and writing skills.
• You have bilingual proficiency in Spanish and English
• You have problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Must be willing to work in a fast-paced, results driven environment and have a can-do and proactive attitude
• You have obvious passion and people skills.

Even better if you also have...

• Awareness of web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Experience working in or with Call Centers, including an understanding of key metrics and best practices.
• Proficiency in Portuguese

HYBRID: Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-WO1

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

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