Ad Operations Specialist

hace 1 semana

Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

Zendesk is seeking an Ad Operations Specialist to join our Digital Marketing team to oversee ad trafficking operations. Partnering closely with Digital Marketing Managers, you will play a crucial role in the flawless execution of our digital marketing campaigns across paid media vendors globally.

What you'll be doing

  • Serve as subject matter expert for all internal and external questions related to ad delivery and tracking globally.
  • Coordinate with channel managers to assist in launching new ad campaigns.
  • Ensure accurate naming convention usage and tracking of ads across all channels and vendors.
  • Deliver trafficking quality assurance process and ensure its implementation across all campaigns.
  • Own and support new and existing vendors' onboarding and operations and ensure alignment between media buyers, procurement, security, legal, and finance teams.
  • Upload offline spend and audiences, track PO capacity, and other tasks to ensure flawless budget and campaign delivery.
  • Conduct thorough quality assurance (QA) checks on all ads, lead generation forms, landing pages, and other setups to ensure they are error-free and meet the required standards.
  • Monitor, verify, and report on the tracking of campaigns, ensuring that tracking and attribution are working properly, troubleshooting reporting issues as needed.
  • Work closely with media buyers, marketing analytics, and marketing ops to ensure accurate attribution of all paid media ads.

Basic Qualifications

  • High attention to details and ability to learn in a fast paced environment
  • Intermediate to advanced level in Excel (Pivot tables, VLOOKUP, SUMIF)
  • Self-starter with a high degree of motivation to succeed in a fast-paced work environment.
  • Strong quantitative skills and the ability to analyze data and make data-driven decisions
  • Strict adherence to deadlines and the ability to determine priorities.
  • Quick learner of new technologies, tools, and processes;
  • Experience in digital advertising with a focus on trafficking and digital tracking is a bonus
  • BA/BS required
  • High attention to detail and ability to anticipate problems before they escalate.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

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