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Quality Metrics Analyst

hace 3 meses

Juárez, Chihuahua, México Aptiv plc A tiempo completo

Responsibilities:

Implement Quality Business Intelligence (QBI) solutions

  • Create userfriendly reporting tools and scorecards for users and for quality leadership review and action
  • Responsible for formulating, formatting, publishing, and analyzing global quality metrics the 1st week of every month
  • Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing errorfree reports
  • Provide timely charts and summaries based on the data results, noting the key messages to upper management about trends or significant aspects of the data.
  • Identify and assess best practices across various value streams based on measured performance.
  • Serve as a member of the QSYS CCM complaint management crossdivisional steering team for maintenance and continuous improvement of the system implemented in 202
  • Train users on deployed tools & maintain system documentation
  • Availability to answer questions in team calls, chats, and oneonone as required
  • Support users from other divisions based on time zone availability, as well
  • Manage servers and tools
  • User administration (Siemens QSYS CCM, SharePoint)
  • Data backups
  • Point of contact with IT support services like TCS
  • Engage in Customer First and VoC scorecard reviews to manage SharePoint postings and stay abreast of emerging issues (that may be seen as well in the KPIs)
  • Learn and continually improve the existing data summaries and tools as business requirements and organizational structures change, or opportunities are recognized

Requirements:

  • Bachelor's degree in Business and/or Engineering
  • 13 years of experience in a similar position
  • Proficient English
  • Customer service oriented
  • Ability to communicate globally contacts daily with Europe, Asia, and North America
  • Demonstrated proficiency using Microsoft (Excel, SharePoint, Access, PowerPoint)
  • Experience with SAP & databases is preferred

Why join us?

  • You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
  • You can have an impact.
Safety is a core Aptiv value; we want a safer world for us and our children, one with:
Zero fatalities, Zero injuries, Zero accidents.

  • You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

  • Compensation package, including Major Medical Insurance & Life Insurance
  • Flexible Retirement Plan
  • Learning, professional growth and development in a world recognized international environment
  • Access to internal & external training, coaching & certifications
  • Scholarships
  • Recognition for innovation and excellence
  • Opportunities to give back to the community
  • Meaningful work that makes a difference in the world
  • Recognition for innovation and excellence
  • Tuition Reimbursement
Aptiv is an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.