Complaints Analyst I

hace 2 semanas


Juárez, Chihuahua, México Johnson & Johnson A tiempo completo
About the Role

We are seeking a highly skilled Complaints Analyst I to join our team at Johnson & Johnson. As a key member of our quality assurance team, you will be responsible for ensuring that all product complaints are processed in accordance with established company procedures and worldwide regulations and standards.

Key Responsibilities
  • Complaint Management: Manage the entire complaint lifecycle, from initial receipt to closure, ensuring that all necessary information is collected and documented.
  • Complaint Database Management: Maintain a thorough understanding of the complaint database and ensure that all complaints are accurately recorded and tracked.
  • Regulatory Compliance: Ensure that all complaints are processed in accordance with FDA, ISO 13485, CMDCAS, PMDA, and other worldwide regulatory agencies' requirements.
  • Reporting and Analysis: Develop and distribute reports to ensure that complaints are processed in a timely manner and that regulatory reporting decisions are made.
  • Communication: Effectively communicate with worldwide complaint groups, internal departments, and external stakeholders to ensure that complaints are resolved efficiently.
Requirements
  • Education: Bachelor's Degree completed.
  • Experience: Preferably 0 to 2 years of quality, manufacturing, or regulatory experience in medical devices or other regulated industries.
  • Skills: Critical thinking and investigation skills, ability to multitask, prioritize, and manage multiple activities and responsibilities, strong written and verbal communication skills, and proficiency in reading, writing, and speaking English.
  • Software Skills: Familiarity with computers and Windows-based PC applications, experience with word processor software (e.g., Microsoft Word) and internet browsers (e.g., Internet Explorer), and preferably experience with Enterprise Complaint Management System (ECM).
What We Offer

As a Complaints Analyst I at Johnson & Johnson, you will have the opportunity to work in a dynamic and collaborative environment, where you will be challenged to grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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