![Radian Generation](https://mx.trabajo.bz/images/employers/1713831672205625.png)
Associate Director, Customer Success
hace 7 días
Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.
Who We Serve
Radian Generation's wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.
Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Role and Responsibilities
Responsibilities
Our Associate Director, Customer Success will be responsible for building the Customer Success team, cultivating, and maintaining strong relationships within key accounts, and ensuring high levels of customer satisfaction and net revenue retention.Responsibilities include:
- Establish relationships with customer executives, sponsors, champions and related business units.
- Oversee all Customer Success activities. Ensure all Customer Success training, reporting, onboarding and other Customer Success activities are regularly reviewed, completed on time, follow the process, and meet quality standards.
- Establish and manage key performance indicators for customer retention, expansion and satisfaction.
- Supervise a group of Customer Success Managers, setting direction and driving the team to meet goals.
- Design and implement processes and procedures for the team to utilize across clients.
- Define team direction. Develop, resource and manage large scope and long-term projects, making resource, scope, and delivery tradeoffs as necessary. Review work products and progress to ensure success.
- Facilitate meetings with external stakeholders and cross-functional teams, including clients, client"s partners, and other key players. Resolve issues within and across teams. Mentor team and lower-level managers on requirements and activities, communication, and collaboration.
- Work with Business Development team to develop contracts.
- Establish and assure adherence to budgets, schedules, work plans, and performance requirements. Develop compensation planning, career coaching, training, and administer company policies for the team.
- Working with company senior management, drive cross-functional team improvement initiatives to optimize the business, and propose updates to division policies. Support development of strategic directions within the team.
- Agile software development lifecycle.
- 3+ years actively managing a software Customer Success program.
- Familiarity with solar or renewable energy technologies.
- Process improvement experience with Lean Six Sigma.
- A passion for renewable energy and a commitment to customer service and satisfaction.
- Excited to share what you know and to learn much more about solar.
- Desire to support our customers and provide them a valuable experience.
- 8+ years of experience with renewable energy software or SaaS customer success roles.
- Excellent communications skills (verbal and written).
- Comfortable in chat, email and video conference.
- Strong familiarity with Excel (because many of our customers still depend on it).
- Knowledge of renewable energy asset management and project development functions.
-
Jr Customer Success Associate
hace 1 mes
Guadalajara, Jalisco, México Hitachi Careers A tiempo completoDescription:Department/Project DescriptionA customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.The goal is to create a SaaS product from ground up in a public cloud framework.Requirements:Job SummaryCustomer...
-
Jr Customer Success Associate
hace 7 días
Guadalajara, Jalisco, México Hitachi Careers A tiempo completoDescription:Department/Project DescriptionA customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.The goal is to create a SaaS product from ground up in a public cloud framework.Requirements:Job SummaryCustomer...
-
Jr Customer Success Associate
hace 7 días
Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo: Department/Project DescriptionA customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.The goal is to create a SaaS product from ground up in a public cloud framework.Requirements:Job SummaryCustomer Success...
-
Customer Success Associate Jr
hace 7 días
Guadalajara, Jalisco, México Globallogic A tiempo completoWe can help you build an exceptional career734 + Open Positions Freelance Remote Hybrid On-Site/Office Customer Success Associate Jr IRC226545 Job IRC226545 Location Mexico - Guadalajara Designation Senior Software Engineer Experience 3-5 years Function Engineering Work Model: Hybrid Department/Project Description A customer is a healthcare IT security...
-
Customer Success Associate Jr
hace 7 días
Guadalajara, Jalisco, México GlobalLogic A tiempo completoWe can help you build an exceptional career734 + Open Positions Freelance Remote Hybrid On-Site/Office Customer Success Associate Jr IRC226545 Job IRC226545 Location Mexico - Guadalajara Designation Senior Software Engineer Experience 3-5 years Function Engineering Work Model: Hybrid Department/Project DescriptionA customer is a healthcare IT security...
-
Customer Success Manager
hace 7 días
Guadalajara, Jalisco, México Reweb A tiempo completoIntroduzca el título del trabajo o la habilidad para buscar Trabajos relevantes Introduzca su ciudad o código postal para mostrar los trabajos en su ubicación Inicio Trabajos para Customer Success Manager en Guad... 1 Trabajos para Customer success manager en Guadalajara ¿Quieres actualizaciones para búsquedas de trabajo similares? Guadalajara,...
-
Customer Success executive
hace 1 mes
Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completoThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesAccountabilitiesThe successful candidate will play a pivotal role as the owner of various stages of the customer journey and co-owning the customer relationship(with the Account Executive where appropriate) on behalf of Finastra....
-
Customer Success Executive
hace 1 semana
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilities Accountabilities The successful candidate will play a pivotal role as the owner of various stages of the customer journey and co-owning the customer relationship(with the Account Executive where appropriate) on behalf of Finastra. Our Customer Success Executives take proactive and strategic approach, ensuring customer satisfaction, and...
-
Jr Customer Success Associate – Level 1 Support
hace 1 semana
Guadalajara, Jalisco, México Globallogic A tiempo completoWe can help you build an exceptional career726 + Open Positions Freelance Remote Hybrid On-Site/Office Jr Customer Success Associate – Level 1 Support IRC225317 Job IRC225317 Location Mexico - Guadalajara Designation Junior Software Engineer Experience 1-3 years Function Engineering Department/Project Description A customer is a healthcare IT security...
-
Customer Success
hace 7 días
Guadalajara, Jalisco, México Aspiria A tiempo completoAspiria es una empresa de servicios financieros digitales, que ayuda a incrementar el acceso a capital a los negocios de México a través de su plataforma en línea.Nosotros buscamos cómo hacer llegar el capital de manera sencilla y rápida a los negocios mexicanos, los cuales son el motor de la economía.Aspiria te invita a formar parte de su equipo de...
-
Customer Success Manager
hace 1 mes
Guadalajara, Jalisco, México JWP (JW Player) A tiempo completoAbout JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Customer Success Manager
hace 3 semanas
Guadalajara, Jalisco, México JWP (JW Player) A tiempo completoAbout JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Customer Success Manager
hace 7 días
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoCustomer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office._ Job Family Definition:_The Customer Success Manager (CSM) holds a key role in the customers' digital transformation journey. Partners with HPE account team's strategic customers to understand their business objectives, project...
-
Client Success Team Lead
hace 7 días
Guadalajara, Jalisco, México Arrive Logistics A tiempo completoWho We AreWho We Want*Our explosive growth is your opportunity to accelerate your career in a high-impact Client Success Team Lead role on our Client Success team. As a Client Success Team Lead at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational...
-
Customer Success Engineer
hace 7 días
Guadalajara, Jalisco, México Brillio A tiempo completoCustomer Success Engineer:About Brillio:Find your passion and build your career with Brillio.Location: Mexico RemoteThe Opportunity:Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectivesAssist customers in implementing custom...
-
Customer Success and Support Specialist
hace 7 días
Guadalajara, Jalisco, México Birdman A tiempo completoAre you ready to build something meaningful?-_ Take flight at Birdman_**The Company: Birdman is the leading plant-based supplements and food company in Mexico. At Birdman we strive to facilitate the transition towards healthier, more sustainable, and cruelty-free food consumption habits through delicious and nutritious plant-based products that customers...
-
Customer Success Manager
hace 1 semana
Guadalajara, Jalisco, México Reweb A tiempo completoVACANTE 100% REMOTAActividadesGestionar las relaciones con los clientes asignados y ser su principal punto de contacto.Comprender las necesidades del cliente y trabajar con otros equipos internos para resolver problemas o proporcionar soluciones.Planificar, en conjunto con el equipo de especialistas, la mejor estrategia digital para alcanzar los resultados y...
-
Technical Customer Success Manager
hace 1 semana
Guadalajara, Jalisco, México Medium A tiempo completoAbout the Role: As a scaled Technical Customer Success Manager (TCSM), you'll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience.You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address...
-
Saas Customer Success Manager-ii
hace 1 semana
Guadalajara, Jalisco, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. This opportunity is in Guadalajara, Mexico_What will you do?- Ensure the success of F5 Low Touch Distributed Cloud customers by providing...
-
Associate Director
hace 1 semana
Guadalajara, Jalisco, México AstraZeneca A tiempo completoAssociate Director - Cyber Security StrategyChennai (India) / Guadalajara (Mexico)BS. V4ABOUT THE ENTERPRISE TECHNOLOGY SERVICES TEAMThe Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and...