Customer Success Engineer
hace 7 días
Customer Success Engineer:
About Brillio:
Find your passion and build your career with Brillio.
Location:
Mexico Remote
The Opportunity:
Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
Assist customers in implementing custom integrations and workflows to ensure are fully integrated into their security operations center
Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management/ Governance/ Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
To succeed, this role's responsibilities would involve the following:
Must have skills:
Relevant work experience in pre
- or post-sales, support, customer success, consulting or similar roles
Required experience with supporting endpoint software products
Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
Experience with endpoint security software is a plus (Antivirus, DLP, IPS, NAC).
Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
Strong consulting and project management skills, with validated results working as a trusted advisor
Equal Employment Opportunity Declaration
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
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