Account Service Advisor

hace 1 semana


Edo de México NTT Data Services A tiempo completo
We are currently seeking an Account Service Advisor to join our team in Mexico.


Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.


Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.


In this role you will be responsible for:

  • They handle diverse issues and lead projects that contribute to the company's success.

Requirements for this role include:

  • Leads highlevel service delivery processes and associated projects.
  • Owns one or more service delivery processes.
  • Manages service delivery processes in a standard service delivery environment.
  • Leads continuous improvement activities in support of client or internal business processes.
  • Typically requires 8+ years relevant experience.
  • Undergraduate degree or equivalent combination of education and work experience.
  • Graduate degree preferred.
  • Strong understanding of ITIL processes and principals.
  • Strong written and verbal skills.
  • Strong ability to create and document process.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Travel including overnight domestic or international trips may be required.

Job Segment:
Consulting, Change Management, Technology, Management

  • Edo. de México NTT Data Services A tiempo completo

    We are currently seeking an Account Service Advisor to join our team in Mexico. Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes,...


  • Ciudad de México, Ciudad de México Amedirh A tiempo completo

    ADVISOR TRAVEL CUSTOMER SERVICE - CRUISE SPECIALIST Amedirh REQUISITOSCOMPETENCIASACTIVIDADESAdvisor/Travel Remote Our agency is searching for a friendly and professional individual to join our team for this remote position. Qualifications: Must be able to effectively communicate with clients (strong sales background a plus) Must have internet access, tablet...

  • Customer Service Advisor

    hace 1 semana


    Ciudad de México, Ciudad de México Farfetch A tiempo completo

    THE ROLE We are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a...

  • Key Account Manager

    hace 1 semana


    Edo. de México Ascensia Diabetes Care A tiempo completo

    POSITION PURPOSE: The Key Account Manager is responsible for managing the business performance and relationships with top regional and national customers (pharmacy chains, wholesalers, distributors and e-channels) to support delivery of sales strategy in the country and achieve the financial commitments for the overall business in Mexico and their assigned...


  • Ciudad de México Tesla A tiempo completo

    **What to Expect** For our Sales Advisor position, we are looking for self-starters who are highly motivated, flexible, personable, energetic and organized. The Sales Advisor will report to the Sales Manager. As a Tesla Advisor, you will be responsible for introducing our products to buyers and influencers and quickly growing the sales footprint of our...


  • Ciudad de México, Ciudad de México FARFETCH A tiempo completo

    Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred...

  • Customer Service Advisor

    hace 4 semanas


    Ciudad de México, Ciudad de México FARFETCH A tiempo completo

    Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred...

  • HR Service Advisor

    hace 2 semanas


    Ciudad de México Microsoft A tiempo completo

    The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center provides...

  • Geology Advisor

    hace 3 semanas


    México Halliburton A tiempo completo

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Req ID:230587We are currently seeking a Account Service Specialist to join our team in CDMX, Ciudad de M\u00e9xico (MX-CMX), Mexico (MX). Assigned to basic service delivery processes and associated projects. May participate in continuous improvement activities in support of client or internal business processes. Provides resolution to an assortment of client...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree in Computer Science, Engineering, Math or a related technical field, or equivalent practical experience - 2 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation program - 1 year of experience supporting customers in...


  • Ciudad de México, Ciudad de México Percepta International A tiempo completo

    CRC Customer Service AdvisorMX-DF-Mexico DFDescription:At Percepta, we bring first-class service across each market we support. As a Customer Service Advisor in Mexico City, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingCustomer Service...

  • HR Service Advisor

    hace 1 semana


    Ciudad de México, Ciudad de México Microsoft A tiempo completo

    The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region.The Mexico HR Service Center provides...

  • Account Lead

    hace 2 semanas


    Ciudad de México, Ciudad de México PSC Industries A tiempo completo

    **Title**: · Account Lead · **Company**: · Ipsen Mexico S de RL de CV · Account lead for Neuroscience ... i Ad Lead Accountanttransforming the way clinical care teams work and communicate. · TigerConnect is seeking a highly skilled and detail-oriented Lead Accountant to join ourAccounting Operations Shared Services in Mexico City. This pivotal role...


  • México Charger Logistics Inc A tiempo completo

    Job Title: - Maintenance Service Advisor- Location: - Santiago de Querétaro, Mexico- Category: - Safety & Compliance- Experience: - Entry-Level**Job Description**: **_We’re proud to say we’ve been named one of "Super Empresas Expansión 2024 Top Companies"_** Charger logistics Inc. is a world - class asset-based carrier with locations across North...


  • Ciudad de México Percepta International A tiempo completo

    CRC Customer Service AdvisorMX-DF-Mexico DF **Description**: **Customer Service Advisor** es responsable de proporcionar un servicio de atencion al cliente oportuno y profesional en respuesta a las consultas e inquietudes de los clientes a traves del telefono, correo electronico, chat en vivo, SMS/WhatsApp y redes sociales para los clientes de Argentina,...

  • Client Advisor

    hace 3 semanas


    Ciudad de México Burberry A tiempo completo

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Sales Advisor

    hace 1 semana


    Ciudad de México, Ciudad de México JD Sports Fashion Pte Ltd A tiempo completo

    SALES ADVISORRoles & ResponsibilitiesBeing part of Team JD you will be responsible for ensuring our customers receive the best possible service each time they visit your store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.Drive sales,...


  • Ciudad de México, Ciudad de México Charger Logistics Inc A tiempo completo

    Job Title: Maintenance Service Advisor Location:Santiago de Querétaro, MexicoCategory: Safety & Compliance Experience: Entry-LevelJob Description:_We're proud to say we've been named one of "Super Empresas Expansión 2024 Top Companies"_Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of...

  • Sales Operations Advisor

    hace 1 semana


    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: 238958 We are currently seeking a Sales Operations Advisor to join our team in Mexico City, México (MX-MEX), Mexico (MX). We are seeking a talented and experienced Sales Operations Advisor to join our team at NTT DATA. **Responsibilities**: - Prepare comprehensive company-specific reports using PowerPoint that analyze business performance,...