Vendor Compliance Account Support

hace 1 semana


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
This role is as Dispute Support for US Vendor compliance accounts.

Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP's financial goals.

This is an excellent opportunity for you to grow your knowledge of large-scale supply chain best practices and build a career in a Fortune 100 company.

This highly visible position with-in HP will allow you to develop knowledge through experiences that will challenge you daily.

_ Responsibilities:
_


  • Acts as a first point of contact for regular, ongoing customer accounts and some "toptier" customers, on daily operational matters.
  • Support Vendor Compliance accounts and Disputes management as a result of chargebacks
  • Resolves operational issues that may arise from the endtoend sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post
- sales programs).

  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order fulfillment, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve daytoday activities.
  • Responsible for Total Order to Cash Cycle (Order entry to Invoicing)
  • Partnership with Customers, Partners and Sales Teams in all aspects of Order Fulfillment
  • Customer and Partner facing activities
  • Partner with Contracts/GTS/Credit to meet/exceed customer requirements
  • Partner with SC and Logistics Network to meet/exceed customer requirements
  • OM Compliance
  • SOX, SAB101, SOD, Records Retention

_ Education and Experience Required:
_


  • First level university degree or equivalent experience.
  • Typically 24 years of related experience (e.g., supply chain, customer service, procurement, financial management).

_ Knowledge and Skills:
_


  • Strong communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • S4 Knowledge is desired
  • Advanced MS Excel knowledge
  • Developed problemsolving and analytical skills.
  • Broad knowledge of the endtoend process of Supply Chain operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.

_ Key Metrics Supported_

  • Aged Backlog
  • SOTAT
  • SNI
  • Frictionless
  • Vendor Compliance
  • TCE


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.**_Job Family Definition:_**_ Management Level Definition:__ Responsibilities: _ Integrate technical knowledge and business understanding to create solutions for customer. Mentor/consult with team members, other organizations,...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    As a team member of the IT Service Management (ITSM) Governance, Compliance and Analytics team you will have the opportunity to develop reporting and data analytics skills to support the IT Risk Management and compliance organization to foster IT service delivery quality and IT compliance with established policies and standards. You will have the opportunity...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    The Materials Compliance Program Manager will play a pivotal role in ensuring that HP's new product introduction (NPI) and existing products comply with evolving regulatory requirements and market access standards. Working closely with colleagues across different regions and business units, the Materials Compliance Program Manager will collaborate to...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Responsible for conducting process & control reviews to ensure compliance to finance policies and with a focus on incorporating digital elements.Responsibilities: Leads projects and coordinates multiple project team members responsible for all stages of the project including planning, requirements gathering, development, testing and golive for payroll...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Export Compliance Screening Analyst page is loaded Export Compliance Screening Analyst Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted Yesterday job requisition id Export Compliance Screening AnalystDescription - Job Summary This role is responsible for researching and interpreting international trade laws, supporting...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Export Compliance Screening Analyst page is loaded Export Compliance Screening Analyst Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted Yesterday job requisition id Export Compliance Screening Analyst Description - Job Summary • This role is responsible for researching and interpreting international trade laws,...


  • Tlaquepaque, Jalisco, México Avnet A tiempo completo

    Who We Are:At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    The Materials Compliance Program Manager will play a pivotal role in ensuring that HP's new product introduction (NPI) and existing products comply with evolving regulatory requirements and market access standards. Working closely with colleagues across different regions and business units, the Materials Compliance Program Manager will collaborate to...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Responsible for conducting process & control reviews to ensure compliance to finance policies and with a focus on incorporating digital elements.Responsibilities: Leads projects and coordinates multiple project team members responsible for all stages of the project including planning, requirements gathering, development, testing and golive for payroll...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryCSR (customer support representative) owns the End to End process of an orde: since order is submitted by the customer and until it is delivered and invoiced. Cross collaborates with multiple functions (Sales Ops, Sales, Finance, etc) to accelerate the flow of the order and resolution of complex problems and delivering best customer experience....


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    _ Responsibilities: _ Leads team effort of individual contributors to resolve moderately complex issues. Acts as a first point of contact for "toptier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters. Resolves high impact operational issues (e.g., issues related to global trade and compliance...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Americas Finance Manager page is loaded Customer Support Americas Finance Manager Apply locations Tlaquepaque, Jalisco, Mexico Spring, Texas, United States of America time type Full time posted on Posted Today job requisition id Customer Support Americas Finance ManagerDescription - CSSD organization is the delivery arm of the company and...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Americas Finance Manager page is loaded Customer Support Americas Finance Manager Apply locations Tlaquepaque, Jalisco, Mexico Spring, Texas, United States of America time type Full time posted on Posted Today job requisition id Customer Support Americas Finance Manager Description - CSSD organization is the delivery arm of the company...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Americas Catalogue and Sales Support Specialist Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    CSSD organization is the delivery arm of the company and support cost of sales activities for both warranty and Services.The role we are opening will take care of the AMS Markets COS (NA and LATAM) which represent 42% of the total CS cost structure and play a significant impact in the P&L Markets.We are looking for a strong profile who will play the front...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Representative page is loaded Customer Support Representative Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 3 Days Ago job requisition id Customer Support Representative Description - Job Summary This role is responsible for acting as the point of contact for addressing basic customer concerns while...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Representative page is loaded Customer Support Representative Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 3 Days Ago job requisition id Customer Support RepresentativeDescription - Job Summary This role is responsible for acting as the point of contact for addressing basic customer concerns while...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Americas Catalogue and Sales Support Specialist page is loaded Americas Catalogue and Sales Support Specialist Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 2 Days Ago job requisition id Americas Catalogue and Sales Support SpecialistDescription - Applies developed subject matter knowledge to solve common and complex...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Americas Catalogue and Sales Support Specialist page is loaded Americas Catalogue and Sales Support Specialist Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 2 Days Ago job requisition id Americas Catalogue and Sales Support SpecialistDescription -Applies developed subject matter knowledge to solve common and complex...


  • Tlaquepaque, Jalisco, México HP A tiempo completo

    Americas Catalogue and Sales Support SpecialistDescription:This role requires solid subject matter expertise to address various business challenges within established guidelines and offer suitable alternatives. You'll tackle problems of different complexities and scopes, possibly serving as a team or project leader. Your responsibilities will include guiding...