Service Desk
hace 7 días
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Desk Support
What you'll do:
- Handle L1/L1.5 calls originating from Retail Stores
- Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
- Create & Update Knowledge Document
- Work with L2 team on improving L1/L1.5 Resolution
- Perform approved L2 troubleshooting steps
Preferred experience:
1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associates Degree.
- Willing to work in a 24x7 environment
- Understanding Contact/call center metrics
- 12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)
- Customerservice oriented with a problemsolving attitude
- Excellent written and verbal communications skills
- Work experience in supporting and training IT service desk or support center for retail store employees and corporate support
- Good communication skills and customer management experience
- Good Analytical & Coordination skills
- Excellent Customer Service skills
- Good understanding of Computers and technical Troubleshooting skills
- Good interpersonal skills
- Strong multitasking skills handling voice calls and document records at the same time
- Collaborate with Team Leads in terms of Service Outages
- Excellent knowledge on Windows Operating system
- Good understanding of Microsoft Office suite
- Critical Situation management
- Understanding of Total Case Ownership
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us strongerJoin us now
BeCognizant #IntuitionEngineered
Employee Status :
Full Time Employee
Shift :
Day Job
Job Posting :
Mar
**About Cognizant
-
Service Desk Analyst
hace 7 días
Guadalajara, Jalisco, México Reclutamiento Service Desk A tiempo completoIf you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for youAll you require is: Basic technical computer skills. Previous Customer Service Experience. Fluent english (written and spoken)Trainning is paid in full from the day you sign the contractPlease add your Resume. All interviews are done...
-
Service Desk
hace 7 días
Guadalajara, Jalisco, México Intugo Call Center A tiempo completoThe Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...
-
Service Desk Analyst
hace 7 días
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoONSITE POSITION IN GUADALAJARA - MEXICOWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We...
-
Service Desk Team Leader
hace 7 días
Guadalajara, Jalisco, México Optimas A tiempo completoService Team LeaderMonterrey, NLAbout Optimas:Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world.Optimas Manufacturing has been associated with the Fastener Industry for over 50 years....
-
Service Desk Team Leader
hace 7 días
Guadalajara, Jalisco, México Optimas A tiempo completoService Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the Fastener Industry for over 50...
-
Service Desk
hace 3 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
Service Desk
hace 4 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
Service Desk Analyst
hace 7 días
Guadalajara, Jalisco, México Jamy Interactive A tiempo completoService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions by performing system installations, updates, and maintenance procedures.Preparing training manuals and FAQ materials for easy-access...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoONSITE POSITION IN GUADALAJARA - MEXICO We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world....
-
Service desk
hace 3 semanas
Guadalajara, Jalisco, México Wipro A tiempo completoAbout Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...
-
Service desk
hace 4 semanas
Guadalajara, Jalisco, México Wipro A tiempo completoAbout Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...
-
IT Service Desk Technician
hace 4 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
IT Service Desk Technician
hace 3 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
Service Desk L1
hace 1 semana
Guadalajara, Jalisco, México Epsilon Solutions A tiempo completoVacante para la empresa Epsilon Solutions en Guadalajara, Jalisco:L1 Service Desk supportJob Description:Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.Skills:2-3 years of experience in similar roleHigh...
-
Service Desk- Trilingual
hace 7 días
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoAbout Wipro: Wipro Limited (NYSE:WIT,BSE:507685,NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...
-
Service Desk
hace 1 semana
Guadalajara, Jalisco, México Dresden Partners A tiempo completoDescripción:En Dresden Partners buscamos tu talento como Service Desk L1 / Help Desk / GDL.Somos una consultoría especializada en web technology, mobile and software development, servicios near-shore staffing, tech international y local tech sourcing trabajamos para proyectos internacionales para otorgar servicios integrales.Requisitos: Inglés avanzado....
-
Service Desk- Trilingual
hace 1 semana
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoAbout Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...
-
Jr Service desk
hace 4 semanas
Guadalajara, Jalisco, México Wipro A tiempo completoWipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build...
-
Jr Service desk
hace 3 semanas
Guadalajara, Jalisco, México Wipro A tiempo completoWipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build...
-
Service Desk
hace 7 días
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoWe're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
