Customer Service Representative

hace 1 semana

Actipan de Morelos, Puebla, México GoodLeap A tiempo completo

Position Summary:

ABOUT GOODLEAP:


We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology.

Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.


We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes.

By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.


As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.


If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture

  • Competitive pay
  • Comprehensive benefits package

Essential Job Duties and Responsibilities:

  • Prepare correspondence using templates to request missing documents and confirm receipt of information
  • Create new Loan Assumption Agreements and manage the execution of the Agreements using DocuSign
  • Follows through with closing procedures to ensure timely activation of new loan
  • Answer incoming customer calls and assist them with their needs

Preferred Skills, Knowledge and Abilities:

  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to identify and resolve/escalate problems
  • Excellent interpersonal, verbal, and written communication skills
  • General understanding of the mortgage and consumer finance industry a plus
  • Prior work experience in customer service positions is preferred

Location:
Mexico City, MX

Compensation:
MXN$97.74/hr.

Additional Information Regarding Job Duties and Job Descriptions:

GD

#LI-POST

Pay:
$97.74 per hour

Application Question(s):

  • Do you have experience in the mortgage and consumer finance industry?
  • What is your salary requirement?
  • This is a full time inoffice role. Are you comfortable working inoffice?

Experience:

Microsoft Office: 1 year (preferred)

  • Customer service: 1 year (preferred)
Call Center: 1 year (preferred)

Language:

  • Engish (required)
  • Spanish (required)

Work Location:
In person

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