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Field Support Engineer

hace 3 meses


Ciudad de México, Ciudad de México Cognyte A tiempo completo

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

Who you'll be working with:

You will be part of Global Customer Operation (GCO) in Mexico working together with diverse integration and support engineers in the region, making a significant impact improving service to our customers, following our methods, tools and metrics to always improve our goals as a team.

As a Cognyter you will:

  • Work with project management team local and in headquarters to set the tone for technical implementations.
  • Collaborate with pre-sales and sales team in Mexico to understand new projects and service implications to our customers.
  • Implement new projects, from understanding all its technical requirements to do the actual hardware and software installation of the proposed Cognyte solution.
  • Analyze and troubleshoot system and solution issue that may appear in our equipment.
  • Be responsible of complete and constant communication with customers, agents and end-users to be able to implement and support Cogynte solutions in a remote and on-site.

For that mission you'll need:

  • A BA degree in Computer Science, Electrical or Electronic or a related field.
  • Passionate about technology in both hardware and software implementation and support and ability to learn new and uprising technology.
  • Strong mechanical installations skills, from rack mounting, equipment distribution, power connections, cabling, and vehicle mechanics and electrical will be a plus.
  • Strong Networking knowledge. (TCP/IP protocol, Basic routing, switching, SIP, SIP-I, RTP, E1)
  • Basic cellular telephony and telco technology. (3G, 4G, Packet data, LTE, IMS VoLTE, antenna positioning)
  • Strong personality with customer centric mind-set.
  • Proficient in English and willing to travel.
  • Storage technologies (SAN, NAS).
  • BigData (Hadoop, Apache).
  • Database knowledge SQL.
  • DataCenter Management (Cabling, electrical systems, racking, air conditioning).

Remember: When you're curious enough, you don't need to check every box to apply. Be in touch

We believe that diverse teams drive the greatness of ideas, products, and companies. Whatever your gender, age, race, creed, or taste in music – if you're curious enough, you don't need to check every box to apply. We're waiting for you. Apply now.

Curious? Us too

We believe that diverse teams drive the greatness of ideas, products, and companies.
Whatever your race, gender, age, creed, or taste in music – if you're curious enough, you don't need to check every box to apply.
We're waiting for you.

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