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Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at Trane Technologies. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers, ensuring that their equipment is functioning properly and efficiently.
Responsibilities:
- Provide technical support and troubleshooting to customers via phone, email, and in-person visits.
- Collaborate with cross-functional teams to resolve complex technical issues and improve product quality.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in training and development programs to stay up-to-date with the latest technologies and products.
- Contribute to the development of new technical support processes and procedures.
Qualifications:
- Bachelor's degree in a technical field, such as engineering, computer science, or a related field.
- Minimum 2 years of experience in a technical support role, preferably in a manufacturing or industrial setting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and technical skills, with a focus on troubleshooting and root cause analysis.
Key Competencies:
- Technical expertise in mechanical systems, electrical systems, and control systems.
- Strong understanding of manufacturing processes and quality control procedures.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong problem-solving and analytical skills.
What We Offer:
We offer a competitive compensation package, comprehensive benefits, and a range of programs to support your career development and well-being. As an equal opportunity employer, we welcome applications from diverse candidates and are committed to creating an inclusive work environment.
