Technical Support Specialist

hace 1 semana

Monterrey, Nuevo León, México Remote Team Solutions A tiempo completo

Remote Team Solutions es una empresa de _Staffing _que se encarga de crear equipos remotos para clientes en todo el mundo. Buscamos un perfil _Bilingüe _que pueda cumplir con las siguientes funciones. Nosotros somos ese departamento de recursos humanos que te ayuda a tener la experiência de trabajo directo con una empresa extranjera pero con todo el soporte legal que un trabajador Mexicano debe tener.

Acerca de la empresa
-
Remote Team Solutions_ es una empresa de _Staffing _que se encarga de crear equipos remotos para clientes en todo el mundo. Buscamos un perfil Bilingüe que pueda cumplir con las siguientes funciones. Nosotros somos ese departamento de recursos humanos que te ayuda a tener la experiência de trabajo directo con una empresa extranjera pero con todo el soporte legal que un trabajador Mexicano debe tener.

Nuestro Cliente

Trabaje con la red de medios en tienda más inteligente del mundo

El problema que resolvemos


Los minoristas digitales utilizan datos para estudiar el comportamiento online de los compradores, predecir sus necesidades y eliminar cualquier punto de fricción en el proceso de toma de decisiones.

Como resultado, ofrecen recorridos de compra con un bajo nível de estrés cognitivo y, por tanto, un alto nível de conversiones/ingresos.

El problema es que los minoristas nacidos en el mundo digital se están trasladando al mundo offline para aumentar su cuota de mercado, y los minoristas físicos carecen de la tecnología necesaria para competir con los complejos modelos de datos que tienen los digitales.


Nuestros valores

  • Proactividad: No esperamos a que nos digan lo que tenemos que hacer.
  • Racionalidad: Ejecutamos ideas bien estudiadas.
  • Resilientes: Simplemente no nos rendimos y estamos decididos a triunfar.
  • Diversos: Nuestras diferencias nos hacen más fuertes como grupo y eso nos encanta.
  • Sociales: Trabajamos duro y nos tomamos tiempo para celebrar el éxito.

Depende de:
CSO/ Country Manager

Subordinados:
N/A

Objetivo del puesto

Responsabilidades del puesto

  • Gestionar el personal de servicio de campo que realiza servicios rutinarios in situ, incluyendo instalación, mantenimiento y reparación.
  • Desarrollar métodos, directrices y procedimientos para facilitar la prestación eficiente de los servicios.
  • Asignar territorios, horarios y suministros y equipos adecuados para la entrega.
  • Supervisar, gestionar y ser responsable de entrenar y formar a los técnicos de servicio
  • Trabajar con el Country Manager para gestionar la carga de trabajo y la demanda global en la planificación de los recursos laborales
  • Trabajar con subcontratistas/cliente para proporcionar el hardware
  • Trabajar con los subcontratistas/cliente para preparar los pedidos de equipos, las listas de instalación y piezas, y los elementos requeridos por el proveedor, así como para coordinar el envío y la instalación en las instalaciones del cliente
  • Supervisar la instalación mecánica y eléctrica, controlar y hacer cumplir el alcance, así como gestionar las expectativas del cliente.
  • Punto de contacto entre los gerentes de clientes/tiendas y el equipo de Soporte/Ingeniería.
  • Trabajar con el equipo de Soporte para asegurarse de que el emparejamiento de las pantallas se realiza y las pantallas están en funcionamiento en las tiendas
  • Trabajar con el equipo de Soporte para crear informes sobre las actualizaciones de despliegue y asegurarse de que estos informes están actualizados

Entorno de trabajo


Un Jefe de Servicio tendrá que viajar para visitar los proyectos in situ o los lugares de despliegue durante una duración acordada previamente.

Dependiendo de la naturaleza del proyecto, puede tratar directamente con los clientes o trabajar principalmente en un papel no orientado al cliente.


Comunicación interna y externa (partes interesadas)

  • Clientes externos
  • Subcontratistas
  • Proveedores de servicios
  • Socios de despliegue

Experiência

  • De 1 a 3 años de experiência en Soporte Técnico
  • De 2 a 5 años de experiência como director de proyectos in situ
  • La entrega del programa y / o experiência PMO es una necesidad
  • La experiência en la industria del Software es una ventaja
  • Se prefiere la experiência en ELV

Educación, certificaciones y formación

  • Ingenieria en Sistemas (o cualquier otro título equivalente a IT Support)
  • Licenciatura en Administración de Empresas (o cualquier otro título equivalente)

Habilidades lingüísticas

  • Excelente nível en el idioma inglés (escritura, conversación, lectura, comprensión auditiva)
  • Imprescindible nível fluido en el idioma español

Conocimientos Informáticos

  • Preferible conocimientos de Autocad 2D layouts.
  • Imprescindible experiência en el uso de Gsuite

Competencias

  • Comunicación
  • Integridad
  • Atención al detalle
  • Agilidad
  • Resolución de problemas
  • Capacidad de liderazgo
  • Colaboración
  • Autodesarrollo
  • Iniciativa
  • Pensami

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