Manager, Ecommerce B2B

hace 1 semana

Veracruz, Veracruz-Llave, México Mondelez España Galletas Production Slu A tiempo completo
  • Conversational commerce strategy experience
  • Conversational commerce strategy experience
  • Conversational commerce strategy experience
Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through innovation and agile methodologies.

How you will contribute

You will conduct innovative pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept. Working with other Mondelēz teams, you will get to experiment with cutting-edge technologies to build a strong pipeline of ideas to pursue. In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases and lead end-to-end product management activities after the proof of concept has been successfully adopted.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Project management including knowledge of Agile
  • Technical expertise and a passion for innovation
  • Technical and business acumen to evaluate opportunities with internal and external partners
  • Understanding a variety of disruptive technology products and services
  • Machine learning/artificial intelligence programming languages
  • The start-up landscape
  • Familiarity with the fast-moving consumer goods or related sector
  • Driving for results and Analytical skills

Key responsibilities:

  • Lead the strategy for Mondelez Snacking Mexico's eB2B projects, Mom and Pops, Wholesalers and Food Service, analyzing and evaluating the end-to-end B2B digital customer journey, identifying pain points and areas for improvement.
  • Develop and implement strategies/roadmaps to enhance the overall customer experience, focusing on ease of use, personalization, self-service, and efficiency.
  • Handle multiple projects simultaneously while ensuring accuracy and timelines.
  • Identify, analyze, and interpret patterns and trends to generate insights and understanding of Mondelez conversational commerce project, users, merchants, channels, risk metrics, and more.
  • Lead the wholesaler's digital commerce transformation strategy.
  • Design and execute projects to drive insights that lead to company growth in accordance with objectives.
  • Work closely with Marketing, Digital Services, Sales and Operations to anticipate needs and quantify the impact of existing and future initiatives, projects, processes, products or features.
  • Lead the analytic features and custom reports to analyze, track and provide insights on channel objectives or other relevant KPIs across teams and/or company.
  • Develop frameworks, models, tools, and processes to ensure the projects can be incorporated into the BAU.
  • Effectively present and communicate analysis to the company to drive business decisions.

Leadership and Development:

  • Provide training and support to internal teams to ensure customer-centric mindset and adherence to best practices in digital customer experience.
  • Foster a culture of continuous improvement, encouraging teams to provide feedback and proactively seek partnership.
  • Lead a team, prioritizing their work and ensuring flawlessly execution.
  • Effectively manage and develop teams to take on increasing levels of ownership and responsibilities.

What you'll bring to the table:

  • Passion for the customer
  • Comfortable in a fast-paced and dynamic environment
  • Ability to work at both strategic and tactical levels
  • Demonstrated proficiency in problem-solving and analytical thinking skillset
  • Strong bias towards data-driven decision-making with the ability to break down complex problems and formulate plans
  • Understanding of the customer funnel and key levers that drive ecommerce results
  • Experience building collaborative partnerships and fostering teamwork
  • Ability to manage many projects, prioritize and drive multiple threads of work to completion
  • Proactive communications; comfortable with assessing the need for immediate action

What's needed - Basic Qualifications:

  • 5+ years of progressive digital experience, preferably in a business-to-business environment
  • English – Advance
  • Excellent Excel and PowerPoint skills. Extra: Power BI.
  • Experienced leading a team
  • Conversational commerce strategy experience
No Relocation support availableBusiness Unit SummaryMondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking.We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job TypeRegularDigital Strategy & InnovationTechnology & Digital
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