Technical Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Prometeo Talent A tiempo completo

About the Role:

Key Responsibilities:
  • Identify and replicate technical issues, ensuring accurate documentation and reproduction steps.
  • Utilize SQL and database skills to troubleshoot and resolve technical challenges effectively.
  • Take ownership of the bug queue, ensuring timely and effective resolution of reported issues.
  • Potentially assist in incident management, contributing to swift and effective responses.

Key Requirements:

  • 3+ years of experience in development or technical support. Proficiency in troubleshooting and debugging technical systems. Experience scripting in modern programming languages. Familiarity with UNIX/Linux operating systems. Strong SQL and database skills. Exceptional prioritization and communication abilities. Proven experience with high volume technical issues in a dynamic tech environment.

Additional Benefits:

Christmas Bonus: 20 days' pay- Additional holidays: 15+ days of paid holiday (increasing with service)- Private Medical coverage- Life insurance- Saving Fund- Food and Grocery Vouchers

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