Empleos actuales relacionados con Senior Technical Support Analyst - Guadalajara, Jalisco - Oracle
-
Senior Technical Support Specialist
hace 2 días
Guadalajara, Jalisco, México Oracle A tiempo completoJob Title: Senior Technical Support AnalystAbout the Role:As a Senior Technical Support Analyst at Oracle, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be on resolving complex technical issues, providing expert-level guidance, and collaborating with internal teams to ensure...
-
Senior Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Oracle A tiempo completoJob SummaryWe are seeking a highly skilled Senior Technical Support Analyst to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers.Key ResponsibilitiesProvide strategic technical support to ensure the highest level of customer...
-
Senior Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México Oracle A tiempo completoEBS Financial Senior Technical Support EngineerWe are seeking a highly skilled Technical Support Professional with a functional background in Financials to join our team at Oracle.Key Responsibilities:Provide technical support for Oracle EBS Financials moduleAssist in troubleshooting and resolving technical issuesCollaborate with cross-functional teams to...
-
Technical Analyst
hace 6 días
Guadalajara, Jalisco, México Oracle A tiempo completoOracle Technical Support RoleWe are seeking a skilled Technical Analyst to join our Support organization, providing post-sales support and solutions to our Oracle customer base.Key Responsibilities:Deliver technical support and solutions to customersAct as an advocate for customer needsResolve complex technical issuesCollaborate with internal teams to...
-
Senior Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México Palo Alto Networks, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Sr Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our support organization, you will play a critical role in ensuring the success of our customers by providing expert technical assistance and guidance.Key ResponsibilitiesEngage with customers to resolve complex...
-
Senior Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México Palo Alto Networks A tiempo completo{"Job Title": "Senior Technical Support Engineer", "Company Overview": "At Palo Alto Networks, we're committed to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for innovators who share our passion for shaping the future of cybersecurity.", "Job Summary": "We're seeking a Senior Technical...
-
Senior Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México Oracle A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Professional with a strong background in Financials to join our team at Oracle. As a Senior Technical Support Engineer, you will be responsible for providing expert-level support to our customers and ensuring the smooth operation of our Financial systems.Key ResponsibilitiesProvide technical...
-
Senior Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Oracle A tiempo completoJob SummaryAs a Senior Technical Support Specialist at Oracle, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be to resolve complex technical issues and provide strategic support to ensure the highest level of customer satisfaction.Key ResponsibilitiesProvide technical...
-
Senior Technical Support Engineer
hace 6 días
Guadalajara, Jalisco, México Palo Alto Networks, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and expertise.Key ResponsibilitiesProvide advanced technical support to...
-
Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México PSC Industries A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to fill a key role at PSC Industries. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Escalation and Resolution: Escalate complex technical issues to senior technical staff...
-
Senior Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Oracle A tiempo completo**Job Summary**We are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle.About the RoleThis is a regular employee position that requires a strong understanding of Oracle EBS or other ERP Financials.Key ResponsibilitiesProvide technical support for financial systems and applications.Collaborate with cross-functional teams to...
-
Senior Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Oracle A tiempo completo**Job Summary**We are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle.About the RoleThis is a regular employee position that requires a strong understanding of Oracle EBS or other ERP Financials.Key ResponsibilitiesProvide technical support for Oracle EBS FinancialsCollaborate with cross-functional teams to resolve...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Vipre Security Group A tiempo completoTechnical Support SpecialistVIPRE Security GroupJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Escalation and Resolution: Escalate complex technical issues...
-
Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México Vipre Security Group A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Vipre Security Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Elevate complex technical issues to senior technical staff and communicate...
-
Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México Vipre Security Group A tiempo completoTechnical Support ExpertVIPRE Security GroupJob Summary:We are seeking a skilled Technical Support Expert to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Key Responsibilities:Escalate complex issues to senior technical staff and communicate resolution updates to...
-
Technical Support Representative
hace 2 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoAbout NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.Job SummaryWe are seeking a skilled...
-
Senior Support Engineer
hace 6 días
Guadalajara, Jalisco, México Koch Global Services A tiempo completoJob Title: Senior System Support EngineerWe are seeking a highly skilled Senior System Support Engineer to join our team at Koch Global Services. As a key member of our support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Develop,...
-
Senior Business Systems Analyst
hace 2 semanas
Guadalajara, Jalisco, México Sanmina A tiempo completoUnlock Your Potential as a Senior Business Systems Analyst at SanminaWe're a leading international manufacturing company seeking an experienced Senior Business Systems Analyst to join our team. As a MES expert, you'll play a crucial role in designing and implementing innovative solutions that drive business growth.Key Responsibilities:Translate business...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at NTT DATA Services. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support for hardware and software issuesEscalate complex issues to...
-
Senior Technical Support Specialist
hace 6 días
Guadalajara, Jalisco, México Koch Global Services A tiempo completoAbout the RoleKoch Global Services is seeking a highly skilled Senior Support Engineer to join our team. As a Senior Support Engineer, you will be responsible for providing technical support to our Containerboard businesses.Key ResponsibilitiesWork with Containerboard businesses to understand and translate business requirements into technology...
Senior Technical Support Analyst
hace 3 meses
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Services may be frequently provided by on-site customer visits.Career Level - IC3
Key Responsibilities
- Welldeveloped troubleshooting and diagnostic skills
- Experience in one or more of the following: log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware
- Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data.
- Working experience in XML, web services, java, JavaScript, PLSQL, databases and Groovy scripting
- Exceptional troubleshooting and problemsolving abilities.
- A deep understanding of underlying technologies, business process expertise and support process knowledge to interact with a broad spectrum of people within Oracle and customers as they encounter issues during various lifecycle phases.
- Act as a trusted advisor to support management and customers
- Quickly master complex technical and functional areas
- Interact frequently with senior management in the support and development chain and present to large and small groups on technical and functional topics.
- Be able to influence product design by providing feedback to development.
- Help define/refine future support processes.
- Coach, mentor and train your peers.
Behavioral
- Detail Oriented
- Ability to influence and build cooperative relationships with wide range of key participants, from business executives to technical specialists.
- Excellent communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and customer personnel.
- Welldeveloped listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause.
- Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible.
- Fast and flexible problem solving aptitude so as to be able to adjust resolution plans as new data for given problems is obtained.
- Ability to persevere in the face of obstacles and ensure customers' success.
- Able to work well with limited daily supervision.
- Process orientation preferred.
- Selfstarter, takes initiative when opportunities arise
Education
B.S (Computer Science) or equivalent preferred.
Other qualifications with adequate experience might be considered.
